What is better Kayako or osTicket? Buying the ideal Help Desk Software product is all about cross-checking different solutions and determining the top software for your specific needs. Our exclusive system will give you a brief look at the general rating of Kayako and osTicket. For all round quality and performance, Kayako scored 9.0, while osTicket scored 7.1. On the other hand, for user satisfaction, Kayako earned 95%, while osTicket earned N/A%.
Below you can also check their features, terms, plans, etc. to determine what application will be more suitable for your situation. One critical feature to check is whether the app lets you to toggle on/off permissions on different types of users to protect any sensitive corporate data.
Users who don't have much time or would like to get a Help Desk Software advice from our team may want to examine these top choices for this year: Freshdesk, Salesforce Service Cloud, Zendesk.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
In the event you are still having second thoughts about which product will be best for your business it might be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular each service is and how big is its online presence.For instance, if you analyze Kayako LinkedIn profile you’ll learn that they are followed by 176 people. In case of osTicket the number of followers on their LinkedIn page is 59.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
