KANA Express
vs3CX
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Web Experience Solutions
- Web Self-Service
- Knowledge management
- Live Chat
- Reporting and Analytics
- Virtual Assistant
Agent Experience Solutions
- Email Management
- Call Management
- Campaigns
- Knowledge Management
- Reporting and Analytics
- Whitemail Management
Social Experience Solutions
- Experience Analytics
- Experience Analytics Express
Pricing Info
Pricing Info
Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.
Integrations
Integrations
KANA Express operates well with the following business solutions and systems:
- LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Company Email
info@kana.com
Contact No.
Company's Address
2550 Walsh Ave, Suite 120
Santa Clara, CA 95051
United States
KANA Express Comparisons
Popular KANA Express Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Hosted, On-Premise or in Private Cloud
- Plug and Play With IP Phones, Gateways & SIP Trunks
- Website Live Chat plugin
- Answer Facebook and WhatsApp messages from 3CX
- Unified Communications Made Easy
- See Presence of Colleagues
- Instant Messaging / Text Chat
- WebRTC Web Conferencing
- Save Time & Money with Feature-Rich Web Conferencing
- Cut Travel Costs
- Slash Phone Bills and Communications Costs
- Free Interoffice Calls
- Cheaper Call Costs for Customers using DID and IP Telephony
- No Per Extension Licensing, One Low Price Per PBX
- Click To Call and CRM Integration
- Automatic Phone Number Detection
- Call Directly from CRM
- Configurable Extension
- Android and iOS VoIP Clients
- Free forever for up to 10 users
Pricing Info
3CX offers several SMB and enterprise pricing plans for all users to choose from. The plans are can be availed either through annual subscription or perpetual licensing, and the pricing varies based on the edition/version you’ll purchase and the number of simultaneous calls you need.
Normally, 1 simultaneous call per 3-4 extensions is sufficient and required. So, if your company has 50 extensions you need to purchase a plan or call license dedicated to 16 simultaneous calls. In addition, if you choose to avail the system through perpetual licensing, you need to subscribe to a yearly maintenance plan and pay for its corresponding maintenance fee.
You can also upgrade to increase the number of simultaneous calls you can handle in the edition/version you purchased (capacity upgrade) or change to another version (version upgrade). Please visit 3CX’s official website to check the upgrade pricing. Meanwhile, here are the details for 3CX’s SMB and enterprise pricing plans:
3CX Annual License/Subscription Plans
3CX StartUP – Perpetually free for up to 10 users
- Hosted on Cloud
- 1 Ring Group
- 1 Auto Attendant
- 3CX Talk / Meet Links
- Mobile & Desktop Apps
- Video Conferencing
- (Up to 25 participants)
- Team Messaging
- Live Chat
- WhatsApp Integration
3CX StartUP Pro – 10 users $175 (annual license)
3CX StartUP Pro – 20 users $275 (annual license)
3CX StartUP Pro for 11 or more users includes:
- Everything in Free plus…
- Choose SIP Trunk
- Multi-level IVR
- Call Queues
- Busy Lamp Field (BLF)
- Voicemail-to-text
- Holiday & Business Hours Routing
- Call & Chat Reporting
- Listen in, Whisper, Barge in
Annual License 4 Simultaneous Calls Pro – $145
Annual License 4 Simultaneous Calls Enterprise – $180
Annual License 8 Simultaneous Calls Pro – $265
Annual License 8 Simultaneous Calls Enterprise – $325
Annual License 16 Simultaneous Calls Pro – $595
Annual License 16 Simultaneous Calls Enterprise – $735
Annual License 32 Simultaneous Calls Pro – $1,195
Annual License 32 Simultaneous Calls Enterprise – $1,475
Annual License 64 Simultaneous Calls Pro – $2,395
Annual License 64 Simultaneous Calls Enterprise – $2,955
Annual License 128 Simultaneous Calls Pro – $4,945
Annual License 128 Simultaneous Calls Enterprise – $6,100
To learn more about other simultaneous call pricing plans, visit the site.
Pro Plan features include:
- Hosted in your Private Cloud: Amazon, Google, Azure
- Microsoft 365 Integration
- CRM Integration
- Call Queues
- Auto Attendant
- Voicemail Transcription
- Chat & Call reports
- Call Recording
- Listen in, Whisper, Barge in
- Hot Desking
- SMS & MMS
- Video Conferencing
- (Up to 100 participants)
- Live Chat
- WhatsApp Integration
- Hotel PBX
- Call Flow Designer
Enterprise Plan features have:
- Everything in PRO plus…
- Skill-based Routing
- Start / Stop Call Recording Rights
- Video Conferencing
- (Up to 250 participants)
- Custom IP Phone Logo
Integrations
3CX integrates with the following property management systems, hotel software solutions, CRM tools, communications systems, and other third-party applications:
- Microsoft Outlook
- Salesforce
- Microsoft Dynamics
- Act!
- Google Contacts
- MS Exchange
- Office 365
- Exact
- Freshdesk
- Datev
- Zendesk
- Nutshell
- Vtiger
- EBP
- InnQuest roomMaster 2000
- Fidelio-Opera
- MICROS-Fidelio
- Fidelio
- Protel
- Brilliant Hotelsoftware
- Ascendview Monitoring Solutions
- Acarda Outbound Call Center
- Deerfield.com
- JBHworks
- MDLsolutions Dialer
- Tenfold
- VoIPTools
- WatchGuard
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
McDonald's, Harley Davidson, Pepsi
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A software-based and open standards IP PBX phone system that enables organizations and companies to leverage their existing IP phones, softphones, gateways, and SIP trunks; set up a unified communications solution on any environment, boost agent productivity, easily host webinars and online meetings from a web browser, enhance mobile communications, and reduce telco costs.
Company Email
info@3cx.com
Contact No.
Company's Address
3CX
1, 28th October Avenue
303 Engomi Business Center, 2414 Nicosia
Cyprus
3CX Comparisons
Popular 3CX Alternatives
Both KANA Express and 3CX were tested by a panel of independent B2B experts who conducted a thorough examination of all key elements of every product. Their ultimate score was prepared by means of unique SmartScore algorithm that calculates an individual partial score to every component like: main features, customer support, mobile support, security, client satisfaction as well as reviews in other media. We realize useful features are not the only factor crucial to a company so we do our best to pay attention to all facets of a service prior to giving it a final rating.
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