Zendesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Hosted, On-Premise or in Private Cloud
- Plug and Play With IP Phones, Gateways & SIP Trunks
- Website Live Chat plugin
- Answer Facebook and WhatsApp messages from 3CX
- Unified Communications Made Easy
- See Presence of Colleagues
- Instant Messaging / Text Chat
- WebRTC Web Conferencing
- Save Time & Money with Feature-Rich Web Conferencing
- Cut Travel Costs
- Slash Phone Bills and Communications Costs
- Free Interoffice Calls
- Cheaper Call Costs for Customers using DID and IP Telephony
- No Per Extension Licensing, One Low Price Per PBX
- Click To Call and CRM Integration
- Automatic Phone Number Detection
- Call Directly from CRM
- Configurable Extension
- Android and iOS VoIP Clients
- Free forever for up to 10 users
Pricing Info
Pricing Info
3CX offers several SMB and enterprise pricing plans for all users to choose from. The plans are can be availed either through annual subscription or perpetual licensing, and the pricing varies based on the edition/version you’ll purchase and the number of simultaneous calls you need.
Normally, 1 simultaneous call per 3-4 extensions is sufficient and required. So, if your company has 50 extensions you need to purchase a plan or call license dedicated to 16 simultaneous calls. In addition, if you choose to avail the system through perpetual licensing, you need to subscribe to a yearly maintenance plan and pay for its corresponding maintenance fee.
You can also upgrade to increase the number of simultaneous calls you can handle in the edition/version you purchased (capacity upgrade) or change to another version (version upgrade). Please visit 3CX’s official website to check the upgrade pricing. Meanwhile, here are the details for 3CX’s SMB and enterprise pricing plans:
3CX Annual License/Subscription Plans
3CX StartUP – Perpetually free for up to 10 users
- Hosted on Cloud
- 1 Ring Group
- 1 Auto Attendant
- 3CX Talk / Meet Links
- Mobile & Desktop Apps
- Video Conferencing
- (Up to 25 participants)
- Team Messaging
- Live Chat
- WhatsApp Integration
3CX StartUP Pro – 10 users $175 (annual license)
3CX StartUP Pro – 20 users $275 (annual license)
3CX StartUP Pro for 11 or more users includes:
- Everything in Free plus…
- Choose SIP Trunk
- Multi-level IVR
- Call Queues
- Busy Lamp Field (BLF)
- Voicemail-to-text
- Holiday & Business Hours Routing
- Call & Chat Reporting
- Listen in, Whisper, Barge in
Annual License 4 Simultaneous Calls Pro – $145
Annual License 4 Simultaneous Calls Enterprise – $180
Annual License 8 Simultaneous Calls Pro – $265
Annual License 8 Simultaneous Calls Enterprise – $325
Annual License 16 Simultaneous Calls Pro – $595
Annual License 16 Simultaneous Calls Enterprise – $735
Annual License 32 Simultaneous Calls Pro – $1,195
Annual License 32 Simultaneous Calls Enterprise – $1,475
Annual License 64 Simultaneous Calls Pro – $2,395
Annual License 64 Simultaneous Calls Enterprise – $2,955
Annual License 128 Simultaneous Calls Pro – $4,945
Annual License 128 Simultaneous Calls Enterprise – $6,100
To learn more about other simultaneous call pricing plans, visit the site.
Pro Plan features include:
- Hosted in your Private Cloud: Amazon, Google, Azure
- Microsoft 365 Integration
- CRM Integration
- Call Queues
- Auto Attendant
- Voicemail Transcription
- Chat & Call reports
- Call Recording
- Listen in, Whisper, Barge in
- Hot Desking
- SMS & MMS
- Video Conferencing
- (Up to 100 participants)
- Live Chat
- WhatsApp Integration
- Hotel PBX
- Call Flow Designer
Enterprise Plan features have:
- Everything in PRO plus…
- Skill-based Routing
- Start / Stop Call Recording Rights
- Video Conferencing
- (Up to 250 participants)
- Custom IP Phone Logo
Integrations
Integrations
3CX integrates with the following property management systems, hotel software solutions, CRM tools, communications systems, and other third-party applications:
- Microsoft Outlook
- Salesforce
- Microsoft Dynamics
- Act!
- Google Contacts
- MS Exchange
- Office 365
- Exact
- Freshdesk
- Datev
- Zendesk
- Nutshell
- Vtiger
- EBP
- InnQuest roomMaster 2000
- Fidelio-Opera
- MICROS-Fidelio
- Fidelio
- Protel
- Brilliant Hotelsoftware
- Ascendview Monitoring Solutions
- Acarda Outbound Call Center
- Deerfield.com
- JBHworks
- MDLsolutions Dialer
- Tenfold
- VoIPTools
- WatchGuard
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
McDonald's, Harley Davidson, Pepsi
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A software-based and open standards IP PBX phone system that enables organizations and companies to leverage their existing IP phones, softphones, gateways, and SIP trunks; set up a unified communications solution on any environment, boost agent productivity, easily host webinars and online meetings from a web browser, enhance mobile communications, and reduce telco costs.
Company Email
info@3cx.com
Contact No.
Company's Address
3CX
1, 28th October Avenue
303 Engomi Business Center, 2414 Nicosia
Cyprus
3CX Comparisons
Popular 3CX Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Flexible ticket management with automated workflow
- Multi-channel support: email, web, phone, chat, social media
- Mobile support with native iPhone, iPad, and Android apps
- Robust reporting and advanced analytics
- Customer facing web interface that you can easily brand
- Knowledge base portal and community forums included
- Over 100 out-of-the-box integrations with 3rd party apps
- Open API enabling seamless integration into your business
- Multi-brand support with linked accounts
- Unlimited, free “light agents” (Enterprise plan only)
- Group rules and macros
- Screencasting
- Public and private forums
- Full CSS rebranding
- Multi locale (timezone and languages)
- Export ticket views to CSV
- SSO with Twitter, Facebook, Google and SAML
- REST API
- Pre-built: Salesforce, SugarCRM
Pricing Info
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $55/agent/month (billed annually)
-
Industry-leading ticketing system
-
Messaging across web, mobile and social
-
Email, voice, SMS, and live chat support
-
Help center – SINGLE
-
Easy-to-set up automations & workflows
-
AI-powered automated answers – UP TO 50
-
Unified agent workspace
-
Routing based on agent status and capacity
-
Reporting and analytics – PREBUILT
-
Data and file storage – STANDARD
-
1,000+ apps and integrations – PREBUILT
-
Robust APIs – STANDARD RATE LIMIT
-
Online support from the Zendesk team
-
Onboarding and adoption guidance
Suite Growth –$89/agent/month (billed annually)
-
All Suite Team features, plus:
-
Multilingual content
-
CSAT surveys
-
Custom reports & dashboard
Suite Professional – $115/agent/month (billed annually)
-
All Suite Growth features, plus:
-
Live agent activity dashboard – VIEWABLE
-
Integrated community forums
-
Private conversation threads
-
Customizable and shareable dashboards
-
Advanced voice capabilities
-
Data Location Options
-
HIPAA compliance
-
Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $169/agent/month (billed annually)
-
All the core elements needed for excellent customer support, plus
-
Custom team roles and permissions
-
Advanced knowledge management
-
Customizable agent workspaces
-
Customizable branding for web conversations
-
Light access licenses – UP TO 1000
-
Live data and external dashboard sharing
-
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
-
Sandbox environment for change management
-
Robust APIs – ENTERPRISE RATE LIMIT
-
AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans
-
Talk to Sales for further details
Integrations
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
- 123Contact Form
- 3CLogic
- Agile CRM
- AppGuru
- Azuqua
- Capsule CRM
- Cisco CTI
- ClickDesk Live Chat
- Cloud Magic
- Drupal
- FreshBooks
- Google Apps
- Hootsuite
- Infusionsoft
- Joomla!
- LiveChat
- MailChimp
- Microsoft Dynamics
- Olark Live Chat
- Podio
- Shopify
- SAP Business One
- WordPress
- Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Company Email
support@zendesk.com
Contact No.
Company's Address
989 Market Street Suite 300
San Francisco, CA 94103
USA
Zendesk Comparisons
Popular Zendesk Alternatives
Every time you choose a app that you think will work best for your business you shouldn’t only focus on what experts have to say about it. In many cases personal experience with the app may be different, depending on specific goals and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every service to give you a reliable impression of how actual users of 3CX and Zendesk rate their contact with the software. Our system is built around complex analysis of product mentions on other sites, social media as well as blogs, so you will get a full and reliable landscape of what other users think about each service. In this example 3CX got a total satisfaction rating at 99% while for Zendesk 98% of users claim they had an enjoyable experience with it.
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