|Monthly payment | One-time payment | Annual Subscription | Quote-based||Free | Monthly payment | Quote-based|
Jira Service Desk is a hosted service desk platform developed by Atlassian. It is a popular help desk solution widely used by many leading open source projects.
Kayako is the winner of our Expert's Choice Award. It delivers customer service in a powerful, seamless, and scalable way, trusted by over 50,000 organizations worldwide.
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
After the free 7-day trial period for the Cloud and the 30-day trial period for the Server option, you can continue using the software by purchasing the following subscriptions:
Cloud Hosted Service Desk
For more than 16 agents, you may use the Jira Service Desk website’s calculator to compute the cost. Annual pricing is also available which starts at $100 for 1-3 users.
The Server option caters up to more than 250 agents while the Data Center can serve over 15,000 agents. Their prices vary for every tier which are displayed on the website.
Inbox – $9/agent per month
Team – $15/agent per month
Growth – $29/agent per month
Scale – $59/agent per month
Enterprise – Custom pricing starts at $90/agent
|The Daily Telegraph, Twitter, NASA||Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba|
|Learn more about Jira Service Desk pricing||Learn more about Kayako pricing|
Jira Service Desk provides integration with the following business systems and applications:
| Level 6|
341 George Street
Sydney, NSW, 2000
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
|English||English, German, Hindi, Spanish, French|
|List of Features|
List of Features
|+61 2 9262 1443||1.888.952.9256; 1.415.418.3366 (worldwide)|
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In case you are still having second thoughts about which software will be best for your company it might be a good idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular a given software is and how big is its online presence. For instance, in case of Facebook JIRA Service Desk has 45818 likes on their official profile while Kayako profile is liked by 10897 people.