What is better Kayako or Vivantio? Selecting the most appropriate Customer Support Software for your company is hard with too much features, choices, and terms to take note of. But, using our review directory will allow you to streamline the selection process by getting all major solutions in a single place.
As an illustration, you can compare Kayako and Vivantio for their features and overall scores, in this case, 9.0 and 8.4, respectively. Likewise, you can compare which software has higher general user satisfaction rating: 95% (Kayako) and 93% (Vivantio) to find out which one is the better choice for your company. Don’t simply pick the software with the most attractive price, but the one that has the most cost-effective value.
If you want to quickly find the optimal Help Desk Software according to our review team we recommend you examine the following solutions: Zendesk, Freshdesk, Salesforce Service Cloud.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
It may not always be enough to just compare Kayako and Vivantio against one another. While reliable functionalities, cost and customer reviews are all important and should be included when making a final decision, you should also take a look at the recognition and awards claimed by each service. Very often a less popular solution may turn out to be a great choice that was distinguished with B2B awards such as our Supreme Software Award which shows that despite lesser market popularity it’s a worthy rival to the services that dominate the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
