What is better Jira Service Desk or Jotform? To ensure that you find the most helpful and productive CRM Software for your enterprise, you need to compare products available on the market. For instance, here it is possible to match Jira Service Desk’s overall score of 9.0 against Jotform’s score of 9.0. You can also examine their general user satisfaction: Jira Service Desk (96%) vs. Jotform (100%).
In addition, you can assess their good and bad points feature by feature, including their offered terms and costs. By comparing products you are more likely to choose the best software for your budget. It’s clear you have to know your particular requirements to realize which software meets those needs.
Currently, the most significant solutions in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Jotform offers five SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:
Starter – Free
100 Monthly Submissions
SSL Secure Submissions
Receive 10 Payments
100 MB Available Space
5 Forms
100 Fields Per Form
1,000 Monthly Form Views
500 Total Submission Storage
Unlimited Reports
Bronze – $39/month
1,000 Monthly Submissions
SSL Secure Submissions
Receive 100 Payments
1 GB Available Space
25 Forms
250 Fields Per Form
10,000 Monthly Form Views
10,000 Total Submission Storage
Unlimited Reports
Silver – $49/month
2,500 Monthly Submissions
SSL Secure Submissions
Receive 250 Payments
100 GB Available Space
50 Forms
500 Fields Per Form
100,000 Monthly Form Views
25,000 Total Submission Storage
Unlimited Reports
Gold – $129/month
100,000 Monthly Submissions
SSL Secure Submissions
Receive 1,000 Payments
100 GB Available Space
100 Forms
1,000,000 Monthly Form Views
100,000 Total Submission Storage
Unlimited Reports
Enterprise – by quote
Unlimited Everything
Multi-user Platform
User Management
Dedicated Server
Server Administration
Full Compliance with Country-Specific Data Residency Requirements
Custom Domain
White Labeling
Shared Access to Forms and Submissions
Service Level Agreements (SLA)
Priority Real-Time Support
Real-Time Zoom Sessions with Customer Success Team
Jotform integrates with more than 100 business systems and applications, including software for analytics and reporting, CMS, CRM, project management, payment processing, and file sharing. Here are some of them:
Asana
monday.com
Google Analytics
W3Counter
IFTTT
Zapier
Weebly
Joomla
Dropbox
Salesforce
PayPal
Stripe
Square
Freshbooks
Slack
Zoom
Google Drive
WebHooks
Airtable
Microsoft SQL Server
HubSpot
Zoho CRM
Authorize.Net
AWeber
Egnyte
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, BBC, Uber
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
JotForm is a professional, fully-featured mobile form builder for companies and individuals. This user-friendly and intuitive forms builder is known for its capability in helping create innovative and personalized forms for various purposes using its smart drag-and-drop forms editor. It also allows automatic synchronization of updated forms.
In the event you continue having second thoughts about which software will be best in your case it may be a good idea to take a look at each service’s social metrics. These metrics are frequently a way to see how popular a given product is and how wide is its online presence.For instance, if you look at Jira Service Desk LinkedIn profile you’ll learn that they are followed by 246706 users. In case of Jotform the volume of followers on their LinkedIn page is 534.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
