Jira Service Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customer portal
- JIRA software integration
- Automation
- ITIL-ready templates
- Real-time updates, information, and collaboration
- Performance metrics
- Confluence integration
- Self-service
- Knowledge base
- Repetitive task automation
- API
- SLAs (Service Level Agreements)
- Metrics report
- Atlassian Marketplace compatibility
- CSAT reporting
- Machine learning
Pricing Info
Pricing Info
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
- Up to 3 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- 2GB file storage
- Community Support
Cloud – Standard ($20/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 250GB Storage
- Local Business Hours Support
Cloud – Premium ($40/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 9% uptime SLA
- Unlimited Storage
- 24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
- Complete control of your environment
- A single server deployment
- Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
- Complete control of your environment
- Active-active clustering for high availability
- Annual term license + maintenance
- Atlassian-supported disaster recovery
Integrations
Integrations
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
- Jira Software
- Slack
- HipChat
- Confluence
- Trello
- Tasktop Sync
- HappyFox
- JEMH
- ERPM
- Zendesk
- Insight
- Freshservice
- Bomgar
- Kelverion
- Zephyr
- Salesforce
- Gliffy
- GitHub
- Balsamiq
- Azuqua
- Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Company Email
sales@atlassian.com
Contact No.
Company's Address
Atlassian Corporation PLC
Level 6, 341 George Street
Sydney, NSW, 2000
Australia
Jira Service Desk Comparisons
Popular Jira Service Desk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Agent application
- Supervise chats
- Request and manage a customer’s desktop using Remote Desktop functionality
- Proactively engage your customers to chat
- Whisper to other helpdesk team agents and help with sales process
- Browse chat history with a particular customer
- Transfer customers to another agent
- Organize conferences and invite available agents to chat
- Get notifications about chats and conferences
- See customers’ details, including page and geolocalization
- Talk with unlimited customers in real time at the same time
- Enable customers queue and begin chats with specific clients
- Spell check in real-time using suggestions and custom dictionaries support
Customer web application
- Chat with your desktop browser or even a mobile device
- Know when a team agent replies
- Get a callback from an agent
- Print the web chat log
- Send the web chat log to e-mail address
- Save the web chat log to local drive
- Assess a team agent’s service and fill the Post-chat Survey
- Be notified when an agent replies
Website monitoring
- Monitor visitors in real-time
- See visitors’ status:
- Analyze referrers: web pages where your customers came from
- Monitor keywords visitors entered in the search engines
- Monitor users’ visit history
- Check customer’s browser, language, among others
- Check notifications about new visitors
- Install monitoring code
Customization
- Choose from the Chat Window templates
- Brand chat window with company logo
- Access to custom color themes generator
- Upload customized Chat Buttons, Standard Invitations and Personal Invitations graphics
- Customize Pre-chat Surveys, Post-chat Surveys and Offline Message forms
- Share common Canned Responses, URL Addresses and Aliases
- Integrate the LiveChat software with your existing CRM system
Statistics & Analytics
- Pre-Chat and Post-Chat Surveys
- Agents’ availability
- Average Talk Time, Invites and Chats Traffic Density
- Average Speed of Answer, Average Queue Waiting time
- Google Analytics integration
Pricing Info
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
- 60-day chat history
- Unlimited agent accounts
- Basic chat customization
- Ticketing system
- Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
- Unlimited chat history
- Unlimited agent accounts
- Full chat customization
- Ticketing system
- Data security
- Basic reporting
- Agent groups
- Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
- Unlimited chat history
- Unlimited agent accounts
- Full chat customization
- Ticketing system
- Data security
- Advanced reporting
- Agent groups
- Multiple brandings
- Staffing prediction
- Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
- Unlimited chat history
- Unlimited agent accounts
- Full chat customization
- Ticketing system
- Data security
- Advanced reporting
- Agent groups
- Multiple brandings
- Staffing prediction
- Work scheduler
- Dedicated acc. manager
- Product training
- Software engineer support
- Security assistance
- Single Sign-On (SSO)
Integrations
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
- live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
- live chat – chatbots integrations (BotEngine)
- live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
- live chat – contact management integrations (FullContact, TalkDesk)
- live chat – CRM integrations (Salesforce, HubSpot, Infusionsoft, SugarCRM, Highrise, Pipedrive, Nutshell, 1CRM, AmoCRM, Gold-Vision, Iris CRM, Leadsquared)
- live chat – desktop sharing integrations (join.me, TeamViewer, Median, Upscope)
- live chat – e-commerce integrations (WooCommerce, Wix, Shopify, Volusion, BigCommerce, Ecwid, Magento 1, Magento 2, 3dCart, Big Cartel, PrestaShop, CommerceV3, CoreCommerce, CS-Cart, SITE123, AmeriCommerce, Easy Digital Downloads, ekmPowershop, Google Adwords, LemonStand, Shoplo, WebSiteX5, Miva, Ordering, OpenCart, osCommerce, OSI Affiliate Software, PinnacleCart, Zen Cart, X-Cart)
- live chat – email marketing integrations (Mailchimp, ActiveCampaign, CampaignMonitor, GetResponse, iContact, ConstantContact, Autopilot)
- live chat – file sharing integrations (Dropbox)
- live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
- live chat – invoicing integrations (Pagato, Freshbooks)
- live chat – social media integrations (Facebook, Google+, Twitter)
- live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Company Email
support@livechat.com
Contact No.
Company's Address
405 North Street
Chapel Hill, NC 27514
United States of America
LiveChat Comparisons
Popular LiveChat Alternatives
In case you continue having second thoughts about which solution will work best in your case it may be a good idea to investigate each service’s social metrics. Such metrics are usually a sign of how popular every app is and how large is its online presence.For instance, if you check Jira Service Desk LinkedIn page you’ll see that they are followed by 246706 users. In case of LiveChat the volume of followers on their LinkedIn page is 217.
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