Jira Service Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customer portal
- JIRA software integration
- Automation
- ITIL-ready templates
- Real-time updates, information, and collaboration
- Performance metrics
- Confluence integration
- Self-service
- Knowledge base
- Repetitive task automation
- API
- SLAs (Service Level Agreements)
- Metrics report
- Atlassian Marketplace compatibility
- CSAT reporting
- Machine learning
Pricing Info
Pricing Info
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
- Up to 3 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- 2GB file storage
- Community Support
Cloud – Standard ($20/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 250GB Storage
- Local Business Hours Support
Cloud – Premium ($40/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 9% uptime SLA
- Unlimited Storage
- 24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
- Complete control of your environment
- A single server deployment
- Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
- Complete control of your environment
- Active-active clustering for high availability
- Annual term license + maintenance
- Atlassian-supported disaster recovery
Integrations
Integrations
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
- Jira Software
- Slack
- HipChat
- Confluence
- Trello
- Tasktop Sync
- HappyFox
- JEMH
- ERPM
- Zendesk
- Insight
- Freshservice
- Bomgar
- Kelverion
- Zephyr
- Salesforce
- Gliffy
- GitHub
- Balsamiq
- Azuqua
- Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Company Email
Contact No.
Company's Address
Atlassian Corporation PLC
Level 6, 341 George Street
Sydney, NSW, 2000
Australia
Jira Service Desk Comparisons
Popular Jira Service Desk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Blog SEO Recommendations
- Blog Analytics
- Integrated Social Publishing
- Mobile Optimization
- Social Media Monitoring
- Social Media Publishing
- Social Media Analytics
- Social Media Bookmarklet
- Search Engine Optimization
- Calls-to-Action
- Progressive Profiling
- A/B Testing Landing Pages
- Segmentation
- Custom Lead Scoring
- Sales Lead Revisit Notifications
- Predictive Lead Scoring
- Event-based Segmentation & Scoring
- Email Optimizer
- Email Testing
- List Building
- Branching
- Email Lead Nurturing
- Sales Notifications
- Automation Templates (Recipes)
- Event-based Automation Triggers
Pricing Info
HubSpot’s enterprise pricing scheme will depend on whether you’re interested to purchase the CRM, Sales, or Marketing module. Here are the details:
HubSpot CRM is available for free to all users. You can easily get started for free here.
HubSpot Marketing Suite, on the other hand, is offered in three packages designed to address varying needs and business requirements as well as volume of customers. A free trial option is also available.
Basic – $200/month (billed annually)
- 100 Contacts + $100 per 1k extra
- Content Marketing
- Email Marketing
- Social Media
- Analytics
Pro – $800/month (billed annually)
- 1,000 Contacts + $50 per 1k extra
- Everything in Basic, Plus:
- Salesforce Integration
- Marketing Automation
- Smart Content
Enterprise – $2,400/month (billed annually)
- 10,000 Contacts + 10 per 1k extra
- Everything in Pro, Plus:
- A/B Testing
- Predictive Lead Scoring
- Advanced Reporting
HubSpot Sales’s Basic package is free, and offers everything you need in order to adopt effective inbound sales processes. A Pro package is also available:
HubSpot Sales Basics – free
- Gmail & Outlook integration
- HubSpot CRM integration & API
- Email Scheduling
- Email Notifications
- Limited Email Tracking History
- Limited Email Templates
- Limited calling
- Limited documentation
HubSpot Sales Pro – $50/user/month
- All features from the Free plan (unlimited)
- Sequences
- Prospects
- Meetings
*A reporting add-on is available for all modules against a $200 one-time fee.
Integrations
HubSpot integrates with the following business systems and applications:
- Zendesk
- LiveChat
- Zopim
- Snapengage
- Zapier
- Bitium
- Azuqua
- Pipemonk
- Shopify
- Wordpress
- Magento
- Survicate
- Wufoo
- Wistia
- Gravityforms
- BigCommerce
- Ektron
- Wrike
- ProjectManager
- Salesforce
- Zoho CRM
- Pipedrive
- Nimble
- TeamSupport
- Freshdesk
- Pipeliner CRM
- 1CRM
- Base CRM
- SurveyMonek
- Eventbrite
- SugarCRM
- LoginRadius
- MicrosoftDynamics
- Velocify
- Amity
- Workbooks CRM
- Mothernode
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TradeGecko, DeskDirector, RandStad
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
HubSpot is an award-winning software platform that offers marketing, sales, and CRM tools to help you grow your company by forging more authentic relationships with your customers. As an all-in-one marketing platform, it also serves as an efficient content management software.
Company Email
Contact No.
Company's Address
HubSpot, Inc.
25 First St, 2nd Floor
Cambridge, MA 02141
USA
HubSpot Comparisons
Popular HubSpot Alternatives
You should note that even though both Jira Service Desk and HubSpot may provide an outstanding array of features each service may be designed for a different company size. If you are analyzing various solutions you should focus on a company size they are catering to. Specific functionalities may scale up with no problem for large enterprises but if you run a small or mid-sized company it’s frequently better to stay away from paying for advanced functionalities that you might never use.
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