What is better Iperius Remote or ScreenConnect? With various functions, pricing, terms, and more to evaluate, choosing the best Help Desk Software for your business is challenging. Nevertheless making use of our system, it's easy to match the functions of Iperius Remote and ScreenConnect as well as their general SmartScore, respectively as: 8.0 and 9.0 for overall score and 67% and 96% for user satisfaction.
You can also review them feature by feature check out which program is a more effective fit for your enterprise. Don’t forget to get a trial version first before opting in for a plan to get a firsthand experience how the program works in real scenarios.
Our team put a lot of effort to prepare reviews of all popular Help Desk Software services offered on the market, but among them these three deserved our special attention: Salesforce Service Cloud, Freshdesk, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you are still having doubts about which solution will work best for your company it might be a good idea to analyze each service’s social metrics. These metrics are usually an indicator of how popular every solution is and how extensive is its online presence. For instance Iperius Remote Twitter account has currently 0 followers. At the same time ScreenConnect Twitter is followed by 15200 users.
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