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Compare InvGate Service Desk vs Re:Desk

What is better InvGate Service Desk or Re:Desk? There are lots of Help Desk Software products available for businesses right now. The ideal way to find out which service fits your needs best is to examine them side by side. For example, here you can compare InvGate Service Desk and Re:Desk for their overall score (8.7 vs. 8.0, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).

Additionally, you can review their capabilities and pricing conditions and other helpful information below. When matching products be sure to examine their corresponding advantages and mark their distinctive elements to get a clearer picture of both deals. Likewise, remember to assess secondary features like security, backup, ease-of-use, and customer service.

We are aware that not all people have the time to try out a wide range of various solutions, so we created a list of suggestions that you may find useful. Our top selections for the Service Desk Software category are: Zendesk, Freshservice, Samanage.

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Advanced ticket management

  • Intuitive
  • Collaboration
  • Multi-department support

Service desk analytics

  • Time-tracking
  • SLA management

Cutting-edge automation and integration

  • Workflows
  • Flexible interaction
  • Gamification

Standard features

  • Knowledge base
  • Approval management
  • Customer feedback
  • ITIL
  • E-mail integration

More features

  • Self-service for user
  • Custom interface
  • Interactive dashboard
  • Asset management
  • Breaking news
  • Smart notifications
  • Templates
  • Branding
  • Multilingual support
  • Import active directory import

Pricing Info

InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.

InvGate Service Desk

  • Ticketing
  • Knowledge base
  • Reporting and Analytics
  • Self-service
  • Workflows
  • SLAs
  • ITIL
  • Gamification
  • Multi-Department

InvGate Assets

  • All Features from the Service Desk plan
  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

InvGate Service Desk + Assets

  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nike, Toyota, Skandia, NEC, Hitachi, PWC, MetLife, GE, AIG, Generali, Burger King, Starbucks

Integrations

InvGate offers the following integration options:

  • Accessible from any web-enabled mobile device
  • HTML e-mail integration
  • LDAP and Active Directory servers
  • InvGate Manage
  • InvGate Insight
  • FileWave
  • SAML
  • Microsoft SCCM (System Center Configuration Manager)
  • Zapier
  • ITIL-verified

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

InvGate Service Desk is an an award-winning, Intuitive web-based software to manage, analyze and automate your IT service support.

Company Email

info@invgate.com

Contact No.

Company's Address

524 Union Street #270
San Francisco, CA 94133
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $29.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.

Company Email

Contact No.

Company's Address

You shouldn’t expect exclusively a broad range of functionalities and flexible pricing plans from a popular Help Desk Software. Almost as significant as key features is a top-notch customer support. You want to ensure that when you have any questions about InvGate Service Desk or Re:Desk, or you struggle with some problems, or perhaps you’ll want to request a certain change or functionality beneficial to your team you can trust in a responsive and helpful customer support. See if services such as phone support, tickets or live chat are provided. Additionally, it’s a significant advantage if you can profit from individual training or at the very least a knowledge base you can use.

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