InvGate Service Desk vs LiveAgent 2019 Comparison

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Advanced ticket management

Intuitive
Collaboration
Multi-department support

Service desk analytics

Time-tracking
SLA management

Cutting-edge automation and integration

Workflows
Flexible interaction
Gamification

Standard features

Knowledge base
Approval management
Customer feedback
ITIL
E-mail integration

More features

Self-service for user
Custom interface
Interactive dashboard
Asset management
Breaking news
Smart notifications
Templates
Branding
Multilingual support
Import active directory import

Pricing Info

InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.

InvGate Service Desk

Ticketing
Knowledge base
Reporting and Analytics
Self-service
Workflows
SLAs
ITIL
Gamification
Multi-Department

InvGate Assets

All Features from the Service Desk plan
Network Discovery
Asset Inventory
IT Financials
Software Licensing
Software Metering
Change Management
Software Deployment
Remote Desktop

InvGate Service Desk + Assets

Network Discovery
Asset Inventory
IT Financials
Software Licensing
Software Metering
Change Management
Software Deployment
Remote Desktop

Learn more about InvGate Service Desk pricing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nike, Toyota, Skandia, NEC, Hitachi, PWC, MetLife, GE, AIG, Generali, Burger King, Starbucks

Integrations

InvGate offers the following integration options:

Accessible from any web-enabled mobile device
HTML e-mail integration
LDAP and Active Directory servers
InvGate Assets
InvGate Insight
FileWave
SAML
Microsoft SCCM (System Center Configuration Manager)
Zapier
ITIL-verified

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

phone

live support

training

tickets

General Info

InvGate Service Desk is an an award-winning, Intuitive web-based software to manage, analyze and automate your IT service support.

Company Email

info@invgate.com

Contact No.

+1-877-602-0800

Company's Address

524 Union Street #270
San Francisco, CA 94133
USA

Popular Alternatives

Product Name

Score

HubSpot Service Hub Alternatives 9.0

ManageEngine ServiceDesk Alternatives 8.7

Wix Answers Alternatives 8.7

BMC FootPrints Alternatives 8.3

Helpdesk Pilot Alternatives 7.2

LiveAgent

FREE TRIAL VISIT WEBSITE

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Ticket Management

Universal inbox
Ticketing
Hybrid ticket stream
Automated ticket distribution
Rules
Time Rules
Responsibility
Departments
Tags
Service-Level-Agreement (SLA)
Business hours
Contact groups
Contacts
Agents
Companies
Contact fields
Ticket fields
SPAM filters
Pause
Filters
Notes
Ticket/Customer insights (CRM)
Canned messages (Macros)
Predefined answers
Attachments
Email notifications
Agent collision detection
Agent ranking
Contact forms
Contact form gallery

Live Chat

Real-time chat
Proactive chat invitations
Chat button gallery
Chat invitation gallery
Chats overview
Chat history
Online visitors
Chat distribution
Real-time typing view

Social

Twitter
Facebook

Reporting

Analytics overview
Performance report
Agent ranking overview
Department report
Tag reports
SLA Compliance report
SLA Log report
Agent availability
Agent report
Channel report

Support Portal

Customer portal
Knowledgebase
Forum
Feedback & Suggestions

Gamification

Gamification
Rewards & Badges
Levels
Benchmarks and Leaderboards

Multilingual

39 translations available
Language adaptable widgets

Pricing Info

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $15/agent/month

Custom domain parking
E-mail support – Ticketing
Contact forms
Forum & Knowledge base
iPhone/Android app

Ticket + Chat – $29/agent/month

Includes all features of the Ticket plan
Live Chat
Real-time visitors monitoring
Chat invitations
Feedback management

All-Inclusive – $39/agent/month

Includes all features of previous plans
Cloud Call Center
Facebook & Twitter integration
Call center support
Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Learn more about LiveAgent pricing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON

Integrations

LiveAgent supports integrations with the following business systems and applications:

AWeber
GetResponse
MailChimp
2Checkout
Braintree
MagentoGo
Opencart
PrestaShop
3dcart
Shopify
CS-Cart
Bigcommerce
Actinic
Fortune 3
Volusion
CoreCommerce
X-Cart
Adobe Business Catalyst
Wordpress
Joomla
Drupal
Weebly
Wix
GoDaddy
SquareSpace
Web.com
Express Engine
Highrise
Nicereply
Facebook
Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

phone

live support

training

tickets

General Info

LiveAgent is the winner of our 2018 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.

Company Email

support@liveagent.com

Contact No.

+1-888-659-6550

Company's Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989

Popular Alternatives

Product Name

Score

LiveAgent Alternatives 9.4

Freshchat Alternatives 9.2

Vision Helpdesk Alternatives 9.2

Helprace Alternatives 8.0

iperceptions Alternatives 7.3

When you select a service that you think will be an actual asset for your team you shouldn’t just pay attention to what professionals have to say about it. Very often personal experience with the solution will vary, depending on specific preferences and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every product to give you an immediate overview of how actual users of InvGate Service Desk and LiveAgent rate their experience with the software. Our algorithm is built around complex analysis of product appearances on other websites, social media and blogs, so you will receive a comprehensive and credible picture of what other clients think about every software. In this example InvGate Service Desk has a total satisfaction rating at 100% while for LiveAgent 99% of users claim they had a positive experience with it.

Page last modified 2019-11-13

Compare InvGate Service Desk vs LiveAgent