What is better Intercom or bpm'online service? With a wide range of features, pricing, conditions, and more to compare, choosing the right Help Desk Software for your organization is tricky. Nevertheless by using our system, you can easily match the features of Intercom and bpm'online service including their general rating, respectively as: 8.9 and 8.6 for overall score and 96% and 100% for user satisfaction.
You can also assess them feature by feature and see which software is a more effective fit for your company. Don’t forget to use a free trial first prior to getting a plan to see how the program performs in real scenarios.
Those of you who are pressed for time or would like to get a Customer Support Software recommendation from our experts might want to try out these top choices for the current year: Zendesk, Freshdesk Omni, Freshdesk.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
In the event you continue having doubts about which product will be best in your case it may be a sensible idea to examine each service’s social metrics. Such metrics are frequently a sign of how popular each solution is and how extensive is its online presence.For example, if you analyze Intercom LinkedIn page you’ll learn that they are followed by 180 users. In case of bpm'online service the amount of followers on their LinkedIn page is 2321.
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