What is better Interactive Intelligence CaaS or Moobidesk? There are numerous Customer Support Software products in the market these days. The simplest way to find out which product fits your needs best is to examine them side by side. For example, here you can review Interactive Intelligence CaaS and Moobidesk for their overall score (7.7 vs. 8.0, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).
It’s also possible to compare their functions and pricing conditions and other useful information below. When matching products make sure to check their related capabilities and mark their distinctive elements to get a clearer picture of both deals. What is more remember to evaluate secondary issues like security, backup, intuitiveness, and customer service.
Our team put a lot of effort to review all popular Customer Support Software products that you can find out there, but among them these three deserved our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Moobidesk integrates with the following business systems and applications:
SugarCRM
WhatsApp
Facebook
Instagram
Twitter
Telegram
Line
Web Chat
WeChat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SGCarMart.com, Face of Man
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Moobidesk is a customer engagement platform that enables businesses and organizations to engage and provide quality support to their customers through any support and communication channels.
Both Interactive Intelligence CaaS and Moobidesk were reviewed by a panel of reliable SaaS experts who prepared a full analysis of all key elements of every product. Their final score was prepared using our unique SmartScore system that calculates an individual partial score to each element including: main functionalities, client support, mobile support, security, user satisfaction as well as reviews in other media. Here at FinancesOnline we know useful features are not the only thing crucial to a company so we make sure we pay attention to all sides of a software before coming up with its final rating.
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