What is better INSTANT Insight or LiaCX? The ideal Customer Experience Management Software is a program that can address your company’s unique requirements. It’s easy to identify which option is best suited for your enterprise if you examine a wider range of products before you decide which one is the best.
For instance, INSTANT Insight and LiaCX are scored at 7.0 and 8.6, respectively, for overall quality and performance. Likewise, INSTANT Insight and LiaCX have a user satisfaction rating of 94% and 100%, respectively, which suggests the general satisfaction they get from customers. Better yet, talk to a current user of the software and ask for their opinion regarding the solution in question.
As of now, the leading services in our Customer Experience Management Software category are: Alchemer, Smartlook, Zendesk.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
In case you are still having doubts about which product will perform best for your business it might be a good idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular each app is and how wide is its online presence. For instance INSTANT Insight Twitter account has currently 1773 followers. At the same time LiaCX Twitter is followed by 762 users.
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