What is better IMsupporting or ScreenConnect? To make sure you get the most efficient and productive Customer Support Software for your business, you have to compare products available on the market. For example, here it is possible to match IMsupporting’s overall score of 8.7 against ScreenConnect’s score of 9.0. You may also compare their general user satisfaction: IMsupporting (100%) vs. ScreenConnect (96%).
What’s more, you can compare their strengths and weaknesses feature by feature, including their terms and conditions and rates. By comparing products you are sure that you pick the best software for your budget. It goes without saying you have to know your particular requirements to realize which service addresses those needs.
People who are pressed for time or would like to get a Customer Support Software suggestion from our team may want to take a look at these top choices for this year: Zendesk, Freshdesk, Freshdesk Omni.
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both IMsupporting and ScreenConnect were tested by a team of independent SaaS experts who carried out a thorough analysis of all core aspects of every software. Their ultimate score was calculated with unique SmartScore system that gives a separate partial score to every factor such as: main functionalities, customer support, mobile support, security, client satisfaction as well as market presence. Here at FinancesOnline we are aware that useful features are not the only aspect essential to a business so we make an effort to pay attention to all aspects of a app prior to calculating its final rating.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
