What is better IMsupporting or ScreenConnect? A sensible way to find the right Customer Support Software product for your company is to compare the solutions against each other. Here you can compare IMsupporting and ScreenConnect and see their features compared contrastively to help you decide on which one is the better product.
Furthermore, you can review their overall ratings, including: overall score (IMsupporting: 8.7 vs. ScreenConnect: 9.0) and user satisfaction (IMsupporting: 100% vs. ScreenConnect: 96%). Browse through their distinctive features and similarities and discover which one outperforms the other. Similarly anticipate the state of what your business will be in years to come; will your business outgrow the app in the next 3-5 years?
We realize that not all companies have the time to scrutinize a large number of different products, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as crucial as functionalities and user support level are pricing options given by IMsupporting and ScreenConnect. Even though price should not be the sole factor it’s definitely an important thing to consider. You should count on a flexible pricing package that can be adjusted to your team size and painlessly scaled up when your team grows. Make sure you don’t opt for packages that have advanced functionalities that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can frequently benefit from special pricing. You should also try out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to pay any money and provides you with a practical overview of what it’s like to work with IMsupporting and ScreenConnect.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
