What is better IMsupporting or ScreenConnect? Assessing products to find the best Customer Support Software need not be tough. On our review platform, we enable you to match IMsupporting and ScreenConnect and immediately evaluate their varying features. We allow you to examine their functions, supported devices, support service, pricing, terms, plus more.
It's also possible to compare their overall score (8.7 for IMsupporting vs. 9.0 for ScreenConnect) and overall customer satisfaction level (100% for IMsupporting vs. 96% for ScreenConnect). Take your time and review your leading alternatives and see which one is ideal for your company. Similarly, you have to check the vendor’s background; are they reliable and will they still be on the market a few years from now?
People who are pressed for time or would like to get a Customer Support Software suggestion from our team may want to take a look at these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You should keep in mind that even though both IMsupporting and ScreenConnect may have an excellent range of features every solution may be created for a different company size. If you are studying different apps you should pay attention to a business type they are aimed at. Specific elements might scale up well for big enterprises but if you run a small or mid-sized business it’s usually more sensible to stay away from paying for complex features that you may never have a chance to use.
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