What is better HP Service Manager or TOPdesk? It’s easy to our scoring system to help you get a general idea which Help Desk Software product is better for your company. For overall product quality, HP Service Manager received 8.3 points, while TOPdesk earned 8.5 points. Meanwhile, for user satisfaction, HP Service Manager scored 84%, while TOPdesk scored 96%.
Information regarding their functions, tools, supported platforms, customer service, and more are available below to give you a more precise assessment. Remember to choose only the features that you need so as not to waste money for tools that you won’t be using.
We realize that not all companies have enough time to try out a wide range of various products, so we created a list of recommendations that you may find useful. Our top choices for the category are: .
HP Service Manager offers integration with the following business systems and applications:
Ayehu
ERPM
IBM RTC
HP uCMDB
Oracle Enterprise Manager
VMware vSphere
UCCE
Seamless Technologies
Northcraft Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tunisie Electronique, HEMIT, University of Pretoria
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HP Service Manager is a service desk solution that provides businesses a vast selection of ITSM capabilities, big data, and social collaboration features.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
Almost as essential as useful features and user support responsiveness are pricing options given by HP Service Manager and TOPdesk. Even though cost should not be the sole aspect it’s surely an important thing to think about. You should expect a flexible pricing plan that can be matched with your company size and effortlessly scaled up if your business develops. Be sure that you don’t pick plans that include advanced functionalities that you won’t find useful and always make an effort to contact with the vendor directly as big companies can usually count on more affordable prices. You should also try out a free trial or demo of each app to spend at least some time using it. It’s a helpful experience that doesn’t ask you to pay any money and provides you with a solid overview of what it’s like to work with HP Service Manager and TOPdesk.
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