What is better HP Service Manager or bpm'online service? If you wish for an effective Help Desk Software product for your business you must invest time and compare several solutions. It doesn’t have to be complicated, and can be as quick as matching their functionalities in a table like the one below. You will also get a good idea how each product performs. As an example, on this page you can see HP Service Manager’s overall score of 8.3 and compare it against bpm'online service’s score of 8.6; or HP Service Manager’s user satisfaction level at 84% versus bpm'online service’s 100% satisfaction score.
The assessment will help you find out the good and bad points of each service, and make up your mind on which one fits you requirements better. On top of the main features, the software which is simple and intuitive is always the better product.
We did our best to prepare reviews of all popular services available out there, but among all the ones we reviewed these three caught our special attention: .
HP Service Manager offers integration with the following business systems and applications:
Ayehu
ERPM
IBM RTC
HP uCMDB
Oracle Enterprise Manager
VMware vSphere
UCCE
Seamless Technologies
Northcraft Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tunisie Electronique, HEMIT, University of Pretoria
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HP Service Manager is a service desk solution that provides businesses a vast selection of ITSM capabilities, big data, and social collaboration features.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Every time you compare various Help Desk Software services you shouldn’t only look at their list of features and available pricing packages. Keep in mind the service must be meeting your work processes and team so the more flexible their offer the better. Check what OSes are supported by HP Service Manager and bpm'online service and ensure you will get mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this might be a key element for many firms.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
