What is better HoduCC or Five9? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is more suitable for your business. For overall product quality, HoduCC attained 8.0 points, while Five9 received 8.6 points. Meanwhile, for user satisfaction, HoduCC scored 92%, while Five9 scored 91%.
Details about their features, tools, supported platforms, customer service, etc. are given below to give you a more versatile review. Remember to choose only the functions your company needs so as not to waste money for functions that are unnecessary.
People who want to save some time or would like to get a Call Center Software advice from our team may want to try out these top choices for the current year: Zendesk, Freshdesk Contact Center, JustCall.
HoduCC enterprise pricing plans are quote-based and are available upon request. You can expand the capabilities of the base product with add-on modules for IVR surveys, quality analysis, and SMS broadcasting. Contact a HoduSoft sales representative for more details.
HoduCC has an existing partnership with Zoho, a leading provider of CRM applications and other online office productivity software. With this integration, HoduCC can get leads from your Zoho CRM and use the lead’s contact details to make a call. Aside from Zoho, HoduCC integrates with SalesForce and other major CRM systems. For adding live chat features to your website, HoduCC offers a convenient way to do this via a plug-in.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
UNICEF, Travelopod, Wapic Insurance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Omnichannel customer support software that helps contact centers deliver excellent customer service.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
It may not always be enough to simply compare HoduCC and Five9 with one another. While reliable features, cost and customer reviews are all important and should be included when making a final choice, you should also pay attention to the recognition and awards merited by each service. Very often a less known solution may turn out to be an amazing choice that was distinguished with industry awards such as our Exceptional Customer Support Award which proves that regardless of lesser market popularity it’s a worthy rival to the solutions that rule the market.
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