What is better Hiver or Zendesk Chat? Different organizations demand different types of Customer Support Software. To find out which solution meets your needs, think about comparing various solutions feature by feature along with their conditions and costs. Likewise, you may get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: Hiver (8.8) vs. Zendesk Chat (8.5) for general quality and efficiency; Hiver (96%) vs. Zendesk Chat (100%) for user satisfaction rating. Examine their high and weaker points and find out which software is a more sensible choice for your company. One simple but effective way is to note down the advantages and disadvantages of both applications side by side and see which app has more benefits.
Those of you who don't have much time or want a Help Desk Software advice from our experts may want to examine these top choices for the current year: Freshdesk, Zendesk, Salesforce Service Cloud.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Both Hiver and Zendesk Chat were evaluated by a team of independent B2B experts who conducted a full study of all key aspects of every software. Their total rating was calculated using our unique SmartScore algorithm that calculates an individual partial score to every element including: main functionalities, customer support, mobile support, security, user satisfaction and media presence. We realize useful features are not the only thing important to a business so we make sure we pay attention to all facets of a service prior to calculating its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
