What is better Hiver or Tender Support? The ideal Customer Support Software is a service that can address your company’s unique needs. It’s easy to identify which choice is best suited for your enterprise if you review different products before you decide which one is the best.
For instance, Hiver and Tender Support are scored at 8.8 and 7.8, respectively, for general quality and performance. Similarly, Hiver and Tender Support have a user satisfaction rating of 96% and 94%, respectively, which suggests the general feedback they get from customers. Even better, get in touch with an existing customer of the software and solicit their feedback about the software in question.
Right now, the best solutions in our Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.
Both Hiver and Tender Support were tested by a group of reliable SaaS experts who conducted a detailed study of all crucial elements of each software. Their final rating was calculated with unique SmartScore system which calculates a separate partial score to every element including: main functionalities, client support, mobile device support, security, user satisfaction as well as media presence. We know useful features are not the only factor crucial to a business so we make sure we pay attention to all sides of a service before calculating its final rating.
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