What is better Hiver or eTollFree? When scouting for the proper Communications Software for your enterprise it is suggested that you review the functions, costs, and other important info concerning the product and vendor. Here, you are able to see the parallels and differences between Hiver (overall score at 8.8 and user satisfaction at 96%) and eTollFree (overall score at 7.1 and user satisfaction at N/A%).
It's also possible to look at their unique details, such as features, plans, rates, terms, etc. Similarly, read the terms thoroughly for information on hidden costs, including, setup fees, separate helpdesk support, upgrade fees, cloud storage fees, and more.
We are aware that not all people have the time to try out dozens of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
eTollFree offers several SMB and enterprise pricing plans for users to choose from. Custom plans for virtual local phone number service, predictive dialer system custom pricing, and wholesale VoIP termination rates are also available. Here are the details:
Toll Free Number Service
99¢/month
Plus 3.5¢/minute/completed call
833 Toll-Free Numbers – Search, Reserve, and Set Up 833 Toll-Free Numbers for Free
Pay The Same Monthly Rate 99¢/month
Forwarding Options:
Home Telephone Lines
Business Line
Fax to E-mail
Voice-Mail
Voice-Mail to E-mail
Auto Attendant
International Numbers
VoIP Extensions
Call Screening
Voicemail
Conference Calling
Predictive Dialer
1.5¢/min – Inbound Calling Rate
1¢/min – Outbound Calling Rate
Call Recording
Unlimited Bandwidth
Unlimited Users
24/7 Tech Support
Note that there is also a $99 additional monthly fee for hosting.
If you are still having doubts about which product will work best for your company it may be a good idea to investigate each service’s social metrics. Such metrics are quite often a sign of how popular every software is and how extensive is its online presence. For example Hiver Twitter account has currently 4564 followers. At the same time eTollFree Twitter is followed by 13 users.
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