Cayzu
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customer Community
- Feedback Gathering
- Automated Ticketing System
- Email Management
- Knowledge Base
- Self-Service Portal
Pricing Info
Pricing Info
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
Tickets – $10/Agent/Month or $108/Agent/Year
- Unlimited Mailboxes
- Adaptive Smart Search
- Drafts
- Feedback Widget
- Save Replies
- Agent Collision
- User Profiles
- Macros
Community – $10/Agent/Month or $108/Agent/Year
- Unlimited Articles & Storage
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Feedback
- User Profiles
- Self-Service Portal
- Instant Answers
- Crowdsourcing
Docs – $10/Agent/Month or $108/Agent/Year
- Unlimited Articles & Storage
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Feedback
- User Profiles
- Self-Service Portal
- Internal & Public Docs
Self-Service – $20/Agent/Month or $216/Agent/Year
- Unlimited Articles & Storage
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Feedback
- User Profiles
- Self-Service Portal
- Instant Answers
- Agent Collision
- Internal & Public Docs
- User Portal Customization
- Multiple Product Support
- Article Usefulness Rating
- Moderation
- Customizable Voting
- Mark Best Replies
- Crowdsourcing
Helpdesk – $20/Agent/Month or $216/Agent/Year
- Unlimited Mailboxes
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Profiles
- Self-Service Portal
- Instant Answers
- Agent Collision
- Internal & Public Docs
- User Portal Customization
- Multiple Product Support
- Article Usefulness Rating
- Moderation
- Macros
- Save Replies
- Workflows
- Satisfaction Rating
- Reports
Complete – $30/Agent/Month or $324/Agent/Year
- Unlimited Mailboxes
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Feedback
- User Profiles
- Self-Service Portal
- Instant Answers
- Agent Collision
- Internal & Public Docs
- User Portal Customization
- Multiple Product Support
- Article Usefulness Rating
- Moderation
- Macros
- Save Replies
- Workflows
- Satisfaction Rating
- Reports
- Crowdsourcing
- Teams
- Ticket Management
- Custom Space Restrictions
- Contact Cloud
Integrations
Integrations
Helprace integrates with the following:
- Google Analytics
- WordPress
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Code Factor, Youzign, Mystore.no
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
Company Email
sales@helprace.com
Contact No.
Company's Address
Helprace
Stuffix Inc.
8010 Woodland Center Blvd
Tampa, FL 33614
USA
Helprace Comparisons
Popular Helprace Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Email Integration
- Email Signatures
- Email Forwarding
- Multiple Emails
- Global Search
- Custom List
- Domain Branding/Mapping
- Custom Branding
- Multiple Brands & Products
- Mailbox Signatures
- Ticketing System
- Automated Rules
- Help Desk API
- Merge Conversations
- Apps & Integrations
- IP White-list Access
- Quick Response
- Service Level Agreements
- Auto Assign
- Auto Reply
- Customer Feedback
- Multiple Groups
- Asset Management
- Internal Notes
- Large Attachments
- Time Tracking
- Mobile Apps
- Custom Roles/Permissions
- Active Directory Integration
- Support Widget Integration
- Customizable Ticket Fields
- To Do’s
- Tags
- Split Cases
- Agent Collision
- Group Tickets Assigning
Pricing Info
Basic – $4/agent per month (paid annually), $7 (if paid monthly)
- Email Channel
- Social Channels
- Basic Knowledge base
- Web Widget
Team – $9/agent per month (paid annually), $14 (if paid monthly)
Basic features plus:
- Assignment Rules
- App Integrations
- Time Tracking
- Custom Domain Mapping
Pro – $19/agent per month (paid annually), $25 (if paid monthly)
Team features plus:
- Multilingual content
- Reports & Dashboards
- SLAs and Business Hours
- Single sign-on
- Custom fields
- Asset Management
- Multiple ticket forms
Enterprise – $29/agent per month (paid annually), $39 (if paid monthly)
Pro features plus:
- Custom agent roles
- Multibrand support
- Portal Customization
- Custom Ticket Views
- Agent Round Robin
- Rest based API
Enterprise Plus – $39/agent per month (paid annually), $55 (if paid monthly)
Enterprise features plus:
- IP Whitelisting
- 99.9% uptime SLA
- Custom License Agreement
All paid plans come with the following:
- Unlimited support
- Regular free updates
- Anywhere, anytime access
- Automatic backups
- Access to free apps integration
- Mobile apps
- Secure data protection
- No contracts
- No software install
- 14-day free trial
Integrations
Cayzu supports the following integrations:
- Dropbox
- Freshbooks
- Google Analytics
- Harvest Invoice & Billing
- Jira
- Live Chat
- Skype
- Tawk.to
- Slack
- SugarCRM
- SuiteCRM
- Highrise CRM
- Zoho CRM
- Survey Monkey
- HubSpot
- SalesForce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Code Firefox, Hamilton Insurance, US DataVault, Corporate Backup
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cayzu is a cloud-based help desk platform with a smart ticket system and robust customer support tools. The platform helps you track tickets and conversations, allowing you to manage support inquiries from one cloud-based portal. Automated rules and workflows also organize your support ticket queue, so you can provide faster, more efficient customer service.
Company Email
support@cayzu.com
Company's Address
Cayzu Inc,
102 Murray Street,
Amherstburg, Ontario
Canada
Cayzu Comparisons
Popular Cayzu Alternatives
In case you continue having second thoughts about which solution will perform best for your business it may be a sound idea to take a look at each service’s social metrics. These metrics are quite often a way to see how popular each app is and how wide is its online presence.For instance, if you check Helprace LinkedIn account you’ll see that they are followed by 61 users. In case of Cayzu the number of followers on their LinkedIn page is 22.
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