What is better Cayzu or Vivantio? When scouting for the proper Customer Support Software for your business our recommendation is that you evaluate the features, prices, along with other crucial information regarding the product and vendor. Here, you can examine the similarities and disparities between Cayzu (overall score at 8.2 and user satisfaction at 100%) and Vivantio (overall score at 8.4 and user satisfaction at 93%).
You may also examine their unique details, such as features, plans, rates, conditions, etc. Similarly, read the terms thoroughly for information on hidden costs, including, setup cost, independent customer service, upgrade fees, disk space fees, and others.
People who are pressed for time or want a Help Desk Software recommendation from our team may want to examine these top choices for the current year: Freshdesk, Salesforce Service Cloud, Zendesk.
Code Firefox, Hamilton Insurance, US DataVault, Corporate Backup
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cayzu is a cloud-based help desk platform with a smart ticket system and robust customer support tools. The platform helps you track tickets and conversations, allowing you to manage support inquiries from one cloud-based portal. Automated rules and workflows also organize your support ticket queue, so you can provide faster, more efficient customer service.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as essential as useful features and client support quality are pricing packages offered by Cayzu and Vivantio. Although cost should not be the sole element it’s surely a key thing to consider. You should try to find a flexible pricing package that can be matched with your company size and easily scaled up if your business grows. Be sure that you don’t select plans that have additional tools that you won’t find useful and always try to get in touch with the vendor directly as big companies can frequently count on special pricing. You should also try out a free trial or demo of every software to spend at least some time working with it. It’s a helpful experience that doesn’t need you to pay any money and provides you with a reliable overview of what it feels like to work with Cayzu and Vivantio.
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