What is better Helpman or ScreenConnect? If you’re having a hard time deciding on the best Customer Support Software product for your situation, it’s a good idea to do a comparison of the available software and see which tool offers more advantages. In particular, here you can review Helpman (overall score: 8.0; user rating: N/A%) vs. ScreenConnect (overall score: 9.0; user rating: 96%) for their overall performance.
It's also possible to see which one provides more functions that you need or which has more suitable pricing plans for your current situation. Using a clear table to compare their features will significantly increase the likelihood of getting the best product for your company. Pay attention to other aspects of the software such as if it’s easy to use, adaptability, scalability, and pricing terms.
We are aware that not all companies have enough time to scrutinize a large number of different solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you continue having second thoughts about which solution will be best for your business it might be a good idea to investigate each service’s social metrics. These metrics are frequently an indicator of how popular a given product is and how big is its online presence. For instance, in case of Facebook Helpman has 29 likes on their official page while ScreenConnect profile is liked by 24487 people.
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