What is better Helpman or ScreenConnect? We are here to simplify the process of comparing Customer Support Software products for you. For example, on this page you can look at the overall performance of Helpman (8.0) and contrast it with the overall performance of ScreenConnect (9.0). You can also match their overall user satisfaction rating: Helpman (N/A%) vs. ScreenConnect (96%).
Similarly, you can read their functions thoroughly to see which product can better tackle your company’s needs. Generally, any business app must let you to quickly view the big picture, all the while offering you immediate access to the details.
We are aware that not all companies have enough time to scrutinize a large number of different solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you continue having doubts about which product will perform best for your company it might be a sound idea to investigate each service’s social metrics. Such metrics are quite often a sign of how popular every app is and how extensive is its online presence. For example, in case of Facebook Helpman has 29 likes on their official profile while ScreenConnect profile is liked by 24487 users.
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