What is better Helpman or Zendesk? Getting the suitable Customer Support Software product is as easy as evaluating the solid and low features and terms offered by Helpman and Zendesk. Here you can also match their general scores: 8.0 for Helpman vs. 9.7 for Zendesk. Or you can look at their general user satisfaction rating, N/A% for Helpman vs. 98% for Zendesk.
We suggest that you spend some time to review their specific functions and decide which one is the better option for your business. What’s more keep in mind to take into account your company’s or industry’s unique case, for instance, a multilingual solution for a global staff or a mobile app to help you work in the field.
We did our best to review all popular Customer Support Software products available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Please pay attention to the fact that even though both Helpman and Zendesk may have an outstanding range of features each service could be aimed at a different company size. If you are comparing features you may want to pay attention to a company type they are aimed at. Some functionalities might scale up effectively for huge enterprises but if you have a small or medium company it’s often more sensible to refrain paying for customized functionalities that you might never have a chance to use.
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