What is better HelpCrunch or Freshchat? It’s easy to our scoring system to give you a general idea which Customer Support Software product is will work better for your company. For overall product quality, HelpCrunch attained 8.7 points, while Freshchat received 9.2 points. Meanwhile, for user satisfaction, HelpCrunch scored 100%, while Freshchat scored 96%.
Details about their characteristics, tools, supported platforms, customer support, etc. are provided below to give you a more correct assessment. Remember to choose only the functions your business requires so you don’t waste money for features that are unnecessary.
In the event you would like to quickly decide on the more reliable Customer Support Software according to our experts we advise you try out the following solutions: Zendesk, Freshdesk Omni, Freshdesk.
HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:
FB Messenger
Facebook
Twitter
Google+
WhatsApp
Viber
Telegram
Skype
Slack
WordPress
Magento
Google Tag Manager
Google Analytics
Shopify
Tumblr
Squarespace
PrestaShop
Jimdo
3dcart
SpaceCraft
OpenCart
Big Cartel
Fluid App
Drupal
Joomla
Zapier
Salesforce
Zendesk
Zoho
Mixpanel
Segment
Wix
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SE Ranking, StatCounter, Snovio
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intelligent customer communication software for leveraging customer service through live chat, web messaging and mobile messaging.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Every time you choose a app that you believe will work best for your business you shouldn’t just pay attention to what professionals have to say about it. Quite frequently individual experience with the app may be different, depending on specific preferences and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each solution to give you a quick impression of how actual users of HelpCrunch and Freshchat evaluate their experience with the service. Our system is based on advanced analysis of product appearances on other websites, social networks and blogs, so you will receive a full and reliable landscape of what other users think about each service. In this example HelpCrunch has a total satisfaction rating at 100% while for Freshchat 96% of users claim they had an enjoyable experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
