What is better HelpCrunch or NinjaOne (Formerly NinjaRMM)? Today’s corporations seek the most effective Customer Support Software product to keep on being competitive. On this page we help you with choosing the right solution, by allowing you to compare HelpCrunch and NinjaOne (Formerly NinjaRMM) down to the very details of their individual offers.
You may also make use of our overall scoring values, which rate the software overall quality and performance. HelpCrunch got a 8.7 score, while NinjaOne (Formerly NinjaRMM) has a score of 8.6. Likewise, you may compare their general user satisfaction rating: 100% (HelpCrunch) against 93% (NinjaOne (Formerly NinjaRMM)). Bear in mind to select the solution that best answers your top needs, not the software with a lot of features.
Our team put a lot of effort to review all popular Customer Support Software products available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:
FB Messenger
Facebook
Twitter
Google+
WhatsApp
Viber
Telegram
Skype
Slack
WordPress
Magento
Google Tag Manager
Google Analytics
Shopify
Tumblr
Squarespace
PrestaShop
Jimdo
3dcart
SpaceCraft
OpenCart
Big Cartel
Fluid App
Drupal
Joomla
Zapier
Salesforce
Zendesk
Zoho
Mixpanel
Segment
Wix
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SE Ranking, StatCounter, Snovio
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intelligent customer communication software for leveraging customer service through live chat, web messaging and mobile messaging.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Almost as crucial as features and client support level are pricing packages offered by HelpCrunch and NinjaOne (Formerly NinjaRMM). Even though cost should not be a deciding factor it’s definitely an important thing to consider. You should count on a flexible pricing package that can be matched with your business size and painlessly scaled up every time your team grows. Make sure you don’t choose pricing plans that include additional tools that you won’t find a use for and always make an effort to get in touch with the vendor directly because enterprises can usually count on more affordable prices. You should also try out a free trial or demo of each app to spend at least some time working with it. It’s a valuable experience that doesn’t require you to spend any money and offers a solid overview of what it feels like to work with HelpCrunch and NinjaOne (Formerly NinjaRMM).
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