What is better Help Scout or UVdesk Helpdesk? You can use our scoring system to give you a general idea which Help Desk Software product is will work better for your company. For overall product quality, Help Scout earned 8.9 points, while UVdesk Helpdesk received 8.2 points. Meanwhile, for user satisfaction, Help Scout scored 98%, while UVdesk Helpdesk scored 100%.
Details about their functions, tools, supported platforms, customer support, etc. are available below to provide you with a more precise analysis. Keep in mind to get only the functions that you need to avoid wasting cash for tools which are redundant.
At this time, the top products in our category are: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:
UVdesk Helpdesk integrates with the following business systems and applications:
Zendesk
osTicket
Helpscout
Freshdesk
Amazon
eBay
Etsy
Magento
Bigcommerce
Shopify
Facebook
Disqus
Twitter
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jamgora, Colorway Design Group, FIXXI.NET
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
All the data, information and statistics that we offered in this analysis were gathered from official vendor sites, advertising content available online, real-life experience from real users as well as our individual everyday use of each software by an expert. We do our best to thoroughly study each app, as a result we not only study it ourselves, but we also match our observations with opinions of other people from the B2B community.
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