What is better Help Scout or UVdesk Helpdesk? There are many Help Desk Software products in the market these days. The best way to find out which one fits your needs best is to examine them side by side. For example, here you can review Help Scout and UVdesk Helpdesk for their overall score (8.9 vs. 8.2, respectively) or their user satisfaction rating (98% vs. 100%, respectively).
You can also examine their features and pricing stipulations along with other valuable data below. When matching products make sure to analyze their related features and mark their distinctive elements to get a clearer picture of both deals. Likewise, keep in mind to evaluate non-core issues like security, backup, intuitiveness, and customer service.
Those of you who don't have much time or need a suggestion from our experts may want to investigate these top choices for this year: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:
UVdesk Helpdesk integrates with the following business systems and applications:
Zendesk
osTicket
Helpscout
Freshdesk
Amazon
eBay
Etsy
Magento
Bigcommerce
Shopify
Facebook
Disqus
Twitter
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jamgora, Colorway Design Group, FIXXI.NET
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
In the event you continue having doubts about which service will perform best for your company it may be a sensible idea to take a look at each service’s social metrics. Such metrics are frequently a way to see how popular every solution is and how large is its online presence. For example, in case of Facebook Help Scout has 1314 likes on their official page while UVdesk Helpdesk profile is liked by 157 people.
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