InvGate Service Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Knowledgebase
- Mailbox
- Reports
- Workflow
- Customization
- Form Builder
- Disqus
Pricing Info
Pricing Info
UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:
Basic – Free
- 4 Agents
- 1 Mailbox
- Knowledgebase
- 1 Knowledgebase Folder
- 5 Knowledgebase Category
- 15 Knowledgebase Article
- Email Piping
- Theme & Customization
- Workflow (Predefined)
- Email Templates (Predefined)
- Tags
- Groups & teams
- Agent Privileges
Pro – $11/agent/month
- 5 Mailboxes
- 10 Knowledgebase Folders
- 50 Knowledgebase Categories
- 200 Knowledgebase Articles
- Email Piping
- Theme & Customization (Pro)
- Workflow (Custom)
- Email Templates (Custom)
- Tags
- Groups & teams
- Agent Privileges
- Reports
- Tasks
- Custom Fields
- Saved Filters
- Saved Replies
- Email Settings
- Export Data
- Apps
Enterprise – $18/agent/month
- All Pro Features
- Full Portal Customization
- Feature Request
- Unlimited Mailboxes
- Unlimited Knowledgebase Folders
- Unlimited Knowledgebase Categories
- Unlimited Knowledgebase Articles
Integrations
Integrations
UVdesk Helpdesk integrates with the following business systems and applications:
- Zendesk
- osTicket
- Helpscout
- Freshdesk
- Amazon
- eBay
- Etsy
- Magento
- Bigcommerce
- Shopify
- Disqus
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jamgora, Colorway Design Group, FIXXI.NET
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Company Email
support@uvdesk.com
Contact No.
Company's Address
A 67 Sector 63
Noida Uttra Pradesh, 201301
India
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Advanced ticket management
- Intuitive
- Collaboration
- Multi-department support
Service desk analytics
- Time-tracking
- SLA management
Cutting-edge automation and integration
- Workflows
- Flexible interaction
- Gamification
Standard features
- Knowledge base
- Approval management
- Customer feedback
- ITIL
- E-mail integration
More features
- Self-service for user
- Custom interface
- Interactive dashboard
- Asset management
- Breaking news
- Smart notifications
- Templates
- Branding
- Multilingual support
- Import active directory import
Pricing Info
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk
- Ticketing
- Knowledge base
- Reporting and Analytics
- Self-service
- Workflows
- SLAs
- ITIL
- Gamification
- Multi-Department
InvGate Assets
- All Features from the Service Desk plan
- Network Discovery
- Asset Inventory
- IT Financials
- Software Licensing
- Software Metering
- Change Management
- Software Deployment
- Remote Desktop
InvGate Service Desk + Assets
- Network Discovery
- Asset Inventory
- IT Financials
- Software Licensing
- Software Metering
- Change Management
- Software Deployment
- Remote Desktop
Integrations
InvGate offers the following integration options:
- Accessible from any web-enabled mobile device
- HTML e-mail integration
- LDAP and Active Directory servers
- InvGate Assets
- InvGate Insight
- FileWave
- SAML
- Microsoft SCCM (System Center Configuration Manager)
- Zapier
- ITIL-verified
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nike, Toyota, Skandia, NEC, Hitachi, PWC, MetLife, GE, AIG, Generali, Burger King, Starbucks
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
Company Email
info@invgate.com
Contact No.
Company's Address
524 Union Street #270
San Francisco, CA 94133
USA
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No Help Desk Software will be able to cover all the requirements of a business. While key functionalities of UVdesk Helpdesk and InvGate Service Desk should matter you should also carefully examine the integrations offered by each software. In many cases your team will already be working with other types of SaaS software in your company and it’s always better to select apps that integrate well with one another. That way you will be able to be certain of a reliable transfer of information between your teams and services, which can significantly reduce time spent on migrating between one app and the other.
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