What is better Help Scout or osTicket? Specific businesses need different types of Help Desk Software. To understand well which service meets your requirements, think about comparing various solutions feature by feature along with their terms and costs. Furthermore, you will get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: Help Scout (8.9) vs. osTicket (7.1) for general quality and usefulness; Help Scout (98%) vs. osTicket (N/A%) for user satisfaction rating. Check out their high and weaker points and decide which software is a more sensible choice for your company. One simple but effective way is to write the pros and cons of both applications side by side and check which solution is better.
We realize that not all people have the time to test a wide range of different solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the category are: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
You should pay attention to the fact that while both Help Scout and osTicket may provide an excellent range of features each solution might be designed for a different business size. If you are analyzing various solutions you may want to focus on a business size they are catering to. Certain features could scale up well for large enterprises but if you run a small or medium business it’s usually more sensible to avoid paying for advanced features that you may never have a chance to use.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
