What is better Help Scout or osTicket? If you’re experiencing a hard time selecting the best Help Desk Software product for your circumstances, try to compare the available software and discover which one offers more advantages. In particular, here you can assess Help Scout (overall score: 8.9; user rating: 98%) vs. osTicket (overall score: 7.1; user rating: N/A%) for their overall performance.
You can also see which one provides more functions that you need or which has more flexible pricing plans for your current budget constraints. Working with a clear table to match their features will significantly boost the odds of obtaining the right product for your company. Pay attention to other areas of the software for example if it’s easy to use, adaptability, scalability, and pricing plans.
We know that not all businesses have enough time to scrutinize a large number of various services, so we came up with a list of recommendations that you may find useful. Our top choices for the category are: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
Every time you select a solution that you are sure will work best for your team you shouldn’t simply limit yourself to what professionals have to say about it. Quite frequently individual experience with the software may change, depending on your own preferences and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every product to give you a quick overview of how actual users of Help Scout and osTicket evaluate their experience with the app. Our system is based on complex analysis of product mentions on other websites, social media as well as blogs, so you will obtain a complete and reliable overview of what other users think about each software. In this example Help Scout has a total satisfaction rating at 98% while for osTicket N/A% of users claim they had a positive experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
