What is better Help Scout or MetaCaseDesk? We are here to improve the process of assessing Help Desk Software products for you. For example, on this page you can check the overall performance of Help Scout (8.9) and compare it with the overall performance of MetaCaseDesk (8.0). You may also match their overall user satisfaction rating: Help Scout (98%) vs. MetaCaseDesk (100%).
Similarly, you can read their capabilities in detail to see which product can better tackle your company’s requirements. Generally, any business solution has to let you to immediately see the big picture, at the same time allowing you easy access to the details.
In case you you want to quickly find the top according to our experts we advise you check out the following services: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.
Both Help Scout and MetaCaseDesk were tested by a team of independent B2B experts who prepared a detailed study of all key aspects of each product. Their total rating was calculated by means of unique SmartScore model which calculates a separate partial score to each factor including: main functionalities, customer support, mobile device support, security, customer satisfaction as well as market presence. We realize useful features are not the only aspect important to a company so we make sure we pay attention to all aspects of a app before coming up with its final score.
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