What is better GrexIt or ScreenConnect? The perfect Customer Support Software is a program that can deal with your company’s specific demands. You can find which alternative works best for your enterprise if you assess different products before you decide which one is the best.
As an example, GrexIt and ScreenConnect are scored at 7.4 and 9.0, respectively, for overall quality and performance. Similarly, GrexIt and ScreenConnect have a user satisfaction rating of 97% and 96%, respectively, which shows the general feedback they get from customers. Moreover, reach put to an existing user of the software and ask for their feedback regarding the software in question.
Our experts made sure to prepare reviews of all popular products that you can find out there, but among them these three deserved our special attention: .
GrexIt offers an easy way to handle lead emails & customer support. It lets you to share your Gmail labels, making it simple to delegate and track emails.
Company Email
support@grexit.com
Contact No.
Company's Address
GrexIt Inc., Stanford Financial Square, 2600 El Camino Real, Suite 403, Palo Alto, CA 94306 - USA
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having second thoughts about which product will be best for your company it might be a good idea to examine each service’s social metrics. These metrics are usually a sign of how popular each service is and how wide is its online presence.For example, if you analyze GrexIt LinkedIn page you’ll see that they are followed by 112 users. In case of ScreenConnect the number of followers on their LinkedIn page is 16403.
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