What is better GreenOrbit or Support Hero? Specific firms want different types of Knowledge Management Software. To understand well which one meets your needs, think about assessing various options feature by feature including their conditions and costs. Likewise, you will get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.
The results are: GreenOrbit (8.0) vs. Support Hero (7.7) for overall quality and usefulness; GreenOrbit (96%) vs. Support Hero (N/A%) for user satisfaction rating. Examine their high and weak points and find out which software is a better option for your company. An effective, simple tip is to list the strengths and weaknesses of both services side by side and find out which software comes on top.
We realize that not all companies have the time to test a wide range of various products, so we came up with a list of recommendations that you may find useful. Our top selections for the Knowledge Management Software category are: Zendesk, ServiceNow Knowledge Management, Zendesk.
GreenOrbit provides several plans in a per user-based pricing model. You can purchase enterprise licenses if you have over 1,000 users. Here are the details:
100 – 199 Users – Starts at $6.50/user/month
200 – 299 Users – Starts at $5.50/user/month
300 – 499 Users – Starts at $5/user/month
500 – 999 Users – Starts at $4.50/user/month
1, 000 +Users – by quote
Features:
Full applications and features access
Includes all software upgrades
Includes standard support
SAML SSO authentication
SAML 2.0 identity provider and Active Directory integrations
The George Washington University, Harvey Norman, Carter Thermal Industries Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GreenOrbit is an enterprise intranet software for companies to boost employee productivity, centralize communication and collaboration, achieve business growth.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
It may not always be sufficient to just compare GreenOrbit and Support Hero with one another. Although specific features, pricing plans and customer comments are all important and should be included when making a final decision, you should also take a look at the recognition and awards won by every product. Frequently a less dominant solution may turn out to be a great choice that was distinguished with industry awards such as our Experts’ Choice Award which shows that regardless of limited market presence it’s a worthy contender to the apps that dominate the market.
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