Zendesk Chat
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- End-Point Management
- Remote System Access
- On-Demand & Unattended Systems
- Audio & Text Chat
- Multiple Types Support Sessions
- Multiple Protocols for Multiple Platforms
- Activity & Machine Health Monitoring
- Video Capture
- PKI Support via SmartCard Redirection
- File Transfer & Management
- Task/Startup Program Management
- Power Management
- PowerShell Access
- System Hardware & Software Reporting
- Real-Time Information
- Software Deployment & Patching
- Network Share Management
- User & System Print Management
- User Drive Mapping Management
- Registry Management
- Script Execution
- Active Directory Access
- Account Management
- Password Management
- Group Memberships Reporting & Management
- Users & Machines Configuration reports
- Global Systems Management Tasks
- Global Active Directory Changes
- Non-Compliant Configuration/States Detection
- Real-Time Compliance Issues Resolution
Pricing Info
Pricing Info
Goverlan Reach offers three SMB and enterprise pricing plans to choose from. Give the details a look, and select the best plan for your business:
Standard Edition – $15.00/operator/month or $300.00/operator/one-time payment
- Product Updates
- Technical Support
- Unlimited Internal End Points
- 10 External/On-Demand End Points
- Centralized Configuration & Auditing
- Advanced Remote Control
- Limited Behind the Scenes Management
- Active Directory Integration & Management
- Global Systems Management
- IT Compliance Assessment & Remediation
Professional Edition – $30.00/operator/month or $590.00/operator/one-time payment
- Product Updates
- Technical Support
- Unlimited Internal End Points
- 15 External/On-Demand End Points
- Centralized Configuration & Auditing
- Advanced Remote Control
- Behind the Scenes Management
- Active Directory Integration & Management
- Global Systems Management
- IT Compliance Assessment & Remediation
Enterprise Edition – $50.00/operator/month or $990.00/operator/one-time payment
- Product Updates
- Technical Support
- Unlimited Internal End Points
- 20 External/On-Demand End Points
- Centralized Configuration & Auditing
- Advanced Remote Control
- Behind the Scenes Management
- Active Directory Integration & Management
- Global Systems Management
- IT Compliance Assessment & Remediation
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Pekin Hospital, Kingdon Capital, Asbury Automotive Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A remote desktop support system with IT task automation.
Company Email
sales@goverlan.com
Contact No.
Company's Address
2655 S Le Jeune Rd
Miami, FL 33134
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
support@zopim.com
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
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Both Goverlan Reach and Zendesk Chat were tested by a panel of independent SaaS experts who prepared a thorough analysis of all key aspects of every software. Their ultimate rating was prepared with unique SmartScore model that calculates a separate partial score to every component including: main functionalities, customer support, mobile support, security, customer satisfaction as well as media presence. We know useful features are not the only thing essential to a business so we do our best to pay attention to all facets of a software prior to giving it a final rating.
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