Zendesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- End-Point Management
- Remote System Access
- On-Demand & Unattended Systems
- Audio & Text Chat
- Multiple Types Support Sessions
- Multiple Protocols for Multiple Platforms
- Activity & Machine Health Monitoring
- Video Capture
- PKI Support via SmartCard Redirection
- File Transfer & Management
- Task/Startup Program Management
- Power Management
- PowerShell Access
- System Hardware & Software Reporting
- Real-Time Information
- Software Deployment & Patching
- Network Share Management
- User & System Print Management
- User Drive Mapping Management
- Registry Management
- Script Execution
- Active Directory Access
- Account Management
- Password Management
- Group Memberships Reporting & Management
- Users & Machines Configuration reports
- Global Systems Management Tasks
- Global Active Directory Changes
- Non-Compliant Configuration/States Detection
- Real-Time Compliance Issues Resolution
Pricing Info
Pricing Info
Goverlan Reach offers three SMB and enterprise pricing plans to choose from. Give the details a look, and select the best plan for your business:
Standard Edition – $15.00/operator/month or $300.00/operator/one-time payment
- Product Updates
- Technical Support
- Unlimited Internal End Points
- 10 External/On-Demand End Points
- Centralized Configuration & Auditing
- Advanced Remote Control
- Limited Behind the Scenes Management
- Active Directory Integration & Management
- Global Systems Management
- IT Compliance Assessment & Remediation
Professional Edition – $30.00/operator/month or $590.00/operator/one-time payment
- Product Updates
- Technical Support
- Unlimited Internal End Points
- 15 External/On-Demand End Points
- Centralized Configuration & Auditing
- Advanced Remote Control
- Behind the Scenes Management
- Active Directory Integration & Management
- Global Systems Management
- IT Compliance Assessment & Remediation
Enterprise Edition – $50.00/operator/month or $990.00/operator/one-time payment
- Product Updates
- Technical Support
- Unlimited Internal End Points
- 20 External/On-Demand End Points
- Centralized Configuration & Auditing
- Advanced Remote Control
- Behind the Scenes Management
- Active Directory Integration & Management
- Global Systems Management
- IT Compliance Assessment & Remediation
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Pekin Hospital, Kingdon Capital, Asbury Automotive Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A remote desktop support system with IT task automation.
Company Email
sales@goverlan.com
Contact No.
Company's Address
2655 S Le Jeune Rd
Miami, FL 33134
USA
Goverlan Reach Comparisons
Popular Goverlan Reach Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Flexible ticket management with automated workflow
- Multi-channel support: email, web, phone, chat, social media
- Mobile support with native iPhone, iPad, and Android apps
- Robust reporting and advanced analytics
- Customer facing web interface that you can easily brand
- Knowledge base portal and community forums included
- Over 100 out-of-the-box integrations with 3rd party apps
- Open API enabling seamless integration into your business
- Multi-brand support with linked accounts
- Unlimited, free “light agents” (Enterprise plan only)
- Group rules and macros
- Screencasting
- Public and private forums
- Full CSS rebranding
- Multi locale (timezone and languages)
- Export ticket views to CSV
- SSO with Twitter, Facebook, Google and SAML
- REST API
- Pre-built: Salesforce, SugarCRM
Pricing Info
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $55/agent/month (billed annually)
-
Industry-leading ticketing system
-
Messaging across web, mobile and social
-
Email, voice, SMS, and live chat support
-
Help center – SINGLE
-
Easy-to-set up automations & workflows
-
AI-powered automated answers – UP TO 50
-
Unified agent workspace
-
Routing based on agent status and capacity
-
Reporting and analytics – PREBUILT
-
Data and file storage – STANDARD
-
1,000+ apps and integrations – PREBUILT
-
Robust APIs – STANDARD RATE LIMIT
-
Online support from the Zendesk team
-
Onboarding and adoption guidance
Suite Growth –$89/agent/month (billed annually)
-
All Suite Team features, plus:
-
Multilingual content
-
CSAT surveys
-
Custom reports & dashboard
Suite Professional – $115/agent/month (billed annually)
-
All Suite Growth features, plus:
-
Live agent activity dashboard – VIEWABLE
-
Integrated community forums
-
Private conversation threads
-
Customizable and shareable dashboards
-
Advanced voice capabilities
-
Data Location Options
-
HIPAA compliance
-
Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $169/agent/month (billed annually)
-
All the core elements needed for excellent customer support, plus
-
Custom team roles and permissions
-
Advanced knowledge management
-
Customizable agent workspaces
-
Customizable branding for web conversations
-
Light access licenses – UP TO 1000
-
Live data and external dashboard sharing
-
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
-
Sandbox environment for change management
-
Robust APIs – ENTERPRISE RATE LIMIT
-
AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans
-
Talk to Sales for further details
Integrations
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
- 123Contact Form
- 3CLogic
- Agile CRM
- AppGuru
- Azuqua
- Capsule CRM
- Cisco CTI
- ClickDesk Live Chat
- Cloud Magic
- Drupal
- FreshBooks
- Google Apps
- Hootsuite
- Infusionsoft
- Joomla!
- LiveChat
- MailChimp
- Microsoft Dynamics
- Olark Live Chat
- Podio
- Shopify
- SAP Business One
- WordPress
- Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Company Email
support@zendesk.com
Contact No.
Company's Address
989 Market Street Suite 300
San Francisco, CA 94103
USA
Zendesk Comparisons
Popular Zendesk Alternatives
When you select a software that you are sure will be an actual asset for your business you shouldn’t simply limit yourself to what professionals have to say about it. In many cases personal experience with the software may change, depending on specific preferences and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each app to give you a quick impression of how actual users of Goverlan Reach and Zendesk rate their contact with the solution. Our system is built around advanced analysis of product appearances on other sites, social media and blogs, so you will obtain a comprehensive and credible overview of what other people think about each software. In this case Goverlan Reach has a total satisfaction rating at 89% while for Zendesk 98% of people express they had an enjoyable experience with it.
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