Deskero
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- End-Point Management
- Remote System Access
- On-Demand & Unattended Systems
- Audio & Text Chat
- Multiple Types Support Sessions
- Multiple Protocols for Multiple Platforms
- Activity & Machine Health Monitoring
- Video Capture
- PKI Support via SmartCard Redirection
- File Transfer & Management
- Task/Startup Program Management
- Power Management
- PowerShell Access
- System Hardware & Software Reporting
- Real-Time Information
- Software Deployment & Patching
- Network Share Management
- User & System Print Management
- User Drive Mapping Management
- Registry Management
- Script Execution
- Active Directory Access
- Account Management
- Password Management
- Group Memberships Reporting & Management
- Users & Machines Configuration reports
- Global Systems Management Tasks
- Global Active Directory Changes
- Non-Compliant Configuration/States Detection
- Real-Time Compliance Issues Resolution
Pricing Info
Pricing Info
Goverlan Reach offers three SMB and enterprise pricing plans to choose from. Give the details a look, and select the best plan for your business:
Standard Edition – $15.00/operator/month or $300.00/operator/one-time payment
- Product Updates
- Technical Support
- Unlimited Internal End Points
- 10 External/On-Demand End Points
- Centralized Configuration & Auditing
- Advanced Remote Control
- Limited Behind the Scenes Management
- Active Directory Integration & Management
- Global Systems Management
- IT Compliance Assessment & Remediation
Professional Edition – $30.00/operator/month or $590.00/operator/one-time payment
- Product Updates
- Technical Support
- Unlimited Internal End Points
- 15 External/On-Demand End Points
- Centralized Configuration & Auditing
- Advanced Remote Control
- Behind the Scenes Management
- Active Directory Integration & Management
- Global Systems Management
- IT Compliance Assessment & Remediation
Enterprise Edition – $50.00/operator/month or $990.00/operator/one-time payment
- Product Updates
- Technical Support
- Unlimited Internal End Points
- 20 External/On-Demand End Points
- Centralized Configuration & Auditing
- Advanced Remote Control
- Behind the Scenes Management
- Active Directory Integration & Management
- Global Systems Management
- IT Compliance Assessment & Remediation
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Pekin Hospital, Kingdon Capital, Asbury Automotive Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A remote desktop support system with IT task automation.
Company Email
sales@goverlan.com
Contact No.
Company's Address
2655 S Le Jeune Rd
Miami, FL 33134
USA
Goverlan Reach Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Streamlined workflows
- Email, social media and SMS support
- Single-click response
- Chat session to ticket conversion
- Customizable database tailored to suit your needs
- Immediate conversion of chat sessions into tickets
- Easier email importing
- Advanced ticket configuration rules for ticket dispatching
- Reply macros in order to save time on most common tasks
- Social monitor features to track and compare competition
- Additional custom portals for specific products
- Customizable feedback widget to use directly on the website
- Complete knowledgebase for quick self service solutions
- Advanced scenario execution
- Easier migration of knowledgebase to social networks
- Full Facebook integration
- Full Twitter integration
- API
- Complete set of reports & analytics
- Safe and secure
- Instant chat tickets
- Integrated post-it system
-
Multiple chat widgets for different website sections
-
Fully customizable look&feel
-
Custom attention grabbers
-
Custom multilanguage automatic messages
-
Full service level management
-
Agent team work automation
-
Scenario automation for a faster workflow
-
Time tracking (manual)
- Analytics and Reports
Pricing Info
Deskero offers the following basic and enterprise pricing packages:
Start– $4/agent/month (Monthly and Annual Billing)
- Free for the first agent
- Email ticketing
- Public web portal
- Knowledge base
- Multi-language
- Basic branding
Grow – $12/agent/month or $9/agent/month (Annual Billing)
- All Start features
- Social network ticketing
- Automatic assignment
- Live Chat
- Desktop notifications
- Full APIs
Business– $30/agent/month or $25/agent/month (Annual Billing)
- All Grow features
- Complete multi-channel
- Ticket assignment rules
- Chat & feedback widget
- Service levels
- Scenarios (automations)
Business – $120/agent/month or $90/agent/month (Annual Billing)
- Multi-brand management
- Time tracking
- Extended business & logic rules
- Free internal agents
- Extra support & customizations
Integrations
Deskero integrates with the following business systems and applications:
- Outlook 365
- MySMS
- Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TotalErg, ROBO 6K, MyParking.IT
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cloud-based software that offers simple yet effective tools to integrate requests coming from different channels
Company Email
support@deskero.com
Company's Address
Nabra LTD
4-5 Gough Square
London EC4A 3DE
United Kingdom
Deskero Comparisons
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No Customer Support Software will be able to solve all the needs of a company. Though key functionalities of Goverlan Reach and Deskero are obviously a priority you should also carefully study the integrations offered by every app. Quote frequently you will already be working with other types of SaaS software in your company and it’s much better to select software that integrate well with one another. If you do that you will be able to ensure a reliable transfer of data between your teams and apps, which can significantly reduce time spent on migrating between one app and the other.
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