What is better Goverlan Reach or ScreenConnect? Different organizations demand different types of Customer Support Software. To understand well which solution meets your requirements, consider reviewing various alternatives feature by feature including their terms and costs. Similarly, you can get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: Goverlan Reach (7.3) vs. ScreenConnect (9.0) for total quality and efficiency; Goverlan Reach (89%) vs. ScreenConnect (96%) for user satisfaction rating. Examine their strong and weak points and find out which software is a better choice for your company. One simple but effective tactic is to write the pros and cons of both solutions side by side and check which app has more benefits.
Those of you who don't have much time or need a Remote Support Software suggestion from our experts may want to try out these top choices for the current year: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t count on just a broad array of useful tools and flexible pricing plans from a credible Customer Support Software. Almost as crucial as main features is a quality customer support. You want to make sure that when you have any questions about Goverlan Reach or ScreenConnect, or you struggle with some problems, or maybe you’ll want to request a certain update or functionality beneficial to your team you can count on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you can benefit from personal training or at least a knowledge base you can use.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
