What is better Goverlan Reach or ScreenConnect? Today’s enterprises seek the most effective Customer Support Software product to remain competitive. On this page we help you with choosing the right service, by allowing you to evaluate Goverlan Reach and ScreenConnect down to the very details of their individual offers.
It is also possible to make use of our overall scoring values, which rate the software overall quality and performance. Goverlan Reach got a 7.3 score, while ScreenConnect has a score of 9.0. Likewise, you may compare their general user satisfaction rating: 89% (Goverlan Reach) against 96% (ScreenConnect). Bear in mind to select the application that best addresses your most urgent issues, not the solution with a lot of features.
Our experts made sure to prepare reviews of all popular Remote Support Software solutions available on the market, but among them these three deserved our special attention: Zendesk, ScreenConnect, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will be perfect enough to cater to all the needs of a business. While key features of Goverlan Reach and ScreenConnect are important you should also thoroughly explore the integrations supported by every product. In many cases your team will already be working with various kinds of SaaS software in your company and it’s always wiser to go with solutions that integrate well with one another. That way you can ensure a smooth exchange of data between your teams and services, which can really reduce time devoted to migrating between one product and the other.
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