What is better GoToAssist or Zendesk? A sensible way to find the appropriate Customer Support Software product for your company is to cross-check the solutions against each other. Here you can compare GoToAssist and Zendesk and see their capabilities compared thoroughly to help you pick which one is the superior product.
Likewise, you can compare their overall ratings, for instance: overall score (GoToAssist: 7.4 vs. Zendesk: 9.7) and user satisfaction (GoToAssist: 90% vs. Zendesk: 98%). Check their varying features and similarities and discover which one outperforms the other. Likewise, imagine how your business will look like in the future; will your company outgrow the app in the next 3-5 years?
We are aware that not all businesses have the time to scrutinize dozens of different products, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.
GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Every time you test different Customer Support Software software you shouldn’t just look at their features list and available pricing packages. Pay attention to the fact that the app should be matching your requirements and company so the more flexible their offer the better. Explore what OSes are supported by GoToAssist and Zendesk and be certain you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to examine which languages and countries are supported, because this could be a critical factor for many firms.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
