What is better GoToAssist or NinjaOne (Formerly NinjaRMM)? Finding the appropriate Customer Support Software product is as straightforward as evaluating the good and weak functionalities and terms offered by GoToAssist and NinjaOne (Formerly NinjaRMM). Here you can also match their overall scores: 7.4 for GoToAssist vs. 8.6 for NinjaOne (Formerly NinjaRMM). Or you can check their general user satisfaction rating, 90% for GoToAssist vs. 93% for NinjaOne (Formerly NinjaRMM).
We suggest that you take some time to analyze their unique features and decide which one is the better option for your organization. Likewise, remember to factor in your company’s or industry’s special situation, for instance, a multilingual solution for a global company or a mobile version to help you work on the go.
We know that not all companies have the time to scrutinize dozens of various services, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.
GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
You shouldn’t count on only a wide range of features and scalable pricing packages from a reliable Customer Support Software. Almost as significant as key features is a quality customer support. You want to ensure that in a situation where you have any questions about GoToAssist or NinjaOne (Formerly NinjaRMM), or you face some problems, or maybe you’ll want to request a specific revision or functionality beneficial to your team you can count on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are available. It’s also a big plus if you are able to enjoy personal training or at least an FAQ you can use.
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