What is better GoToAssist or TeamSupport? Getting the suitable Customer Support Software product is as easy as assessing the solid and weaker characteristics and terms offered by GoToAssist and TeamSupport. Here it's also possible to match their general scores: 7.4 for GoToAssist vs. 9.1 for TeamSupport. Or you can look at their general user satisfaction rating, 90% for GoToAssist vs. 99% for TeamSupport.
We suggest that you put some effort and analyze their differences and decide which one is the better alternative for your business. Likewise, remember to consider your company’s or industry’s special circumstances, for example, a multilingual solution for a global team or a mobile version to help you work on the go.
Those of you who want to save some time or need a Customer Support Software recommendation from our experts may want to investigate these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.
GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Every time you pick a solution that you believe will work best for your team you shouldn’t only focus on what professionals have to say about it. In many cases personal experience with the software may be different, depending on your own goals and work processes. This is why in our reviews we also give our User Satisfaction Rating for each app to give you an immediate overview of how actual users of GoToAssist and TeamSupport evaluate their contact with the service. Our system is based on detailed analysis of product appearances on other websites, social media as well as blogs, so you will get a comprehensive and reliable landscape of what other customers think about every product. In this example GoToAssist got a total satisfaction rating at 90% while for TeamSupport 99% of people claim they had an enjoyable experience with it.
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