What is better GoToAssist or Banckle Live Chat? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is more suitable for your business. For overall product quality, GoToAssist received 7.4 points, while Banckle Live Chat received 6.5 points. Meanwhile, for user satisfaction, GoToAssist scored 90%, while Banckle Live Chat scored 94%.
Details about their features, tools, supported platforms, customer support, and more are available below to help you get a more accurate review. Don’t forget to get only the tools that you need to avoid wasting money for functions that are unnecessary.
In the event you want to quickly identify the top Customer Support Software according to our experts we advise you take a look at one of these products: Freshdesk, Zendesk, Freshdesk Omni.
GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.
GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.
Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
Live customer support using mobile iPhone, iPad and Android apps
Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
No limitation of using the web interface all the time
Visitor monitoring and tracking
Real-time Visitor Monitoring
Better monitoring of website traffic sources
Easy access of visitors’ demographical information
Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.
For a 2-year term, you get 30% off the regular price:
Startup ($49/month): 60 Conversations
Startup Plus ($69/month): 100 Conversations
Business ($139/month): 210 Conversations
Small Enterprise ($349/month): 550 Conversations
Enterprise ($699/month): 1200 Conversations
Enterprise Plus ($11049/month): 2000 Conversations
You shouldn’t expect exclusively a wide range of functionalities and adjustable pricing plans from a credible Customer Support Software. Almost as crucial as main features is a trustworthy customer support. You want to make sure that when you have any questions about GoToAssist or Banckle Live Chat, or you face some problems, or perhaps you’ll want to ask for a specific change or feature useful to your business you can trust in a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you can enjoy personal training or at least an FAQ you can use.
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