What is better GoToAssist or Vivantio? We are here to streamline the cumbersome process of reviewing Customer Support Software products for you. For instance, on this page you can look at the overall performance of GoToAssist (7.4) and compare it with the overall performance of Vivantio (8.4). You may also match their overall user satisfaction rating: GoToAssist (90%) vs. Vivantio (93%).
Furthermore, study their capabilities carefully to see which product can better deal with your company’s requirements. In general, any business app should allow you to quickly view the big picture, all the while allowing you immediate access to the details.
Our experts made sure to prepare reviews of all popular Customer Support Software products offered out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.
GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You shouldn’t expect simply a broad range of features and scalable pricing from a reliable Customer Support Software. Almost as significant as core features is a top-notch customer support. You want to make sure that when you have any questions about GoToAssist or Vivantio, or you face some problems, or maybe you’ll want to request a specific revision or functionality beneficial to your team you can rely on a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you are able to profit from personal training or at least a knowledge base you can use.
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