What is better GoToAssist or ScreenConnect? A great way to choose the right Customer Support Software product for your company is to compare the solutions against each other. Here you can compare GoToAssist and ScreenConnect and see their capabilities compared thoroughly to help you pick which one is the more effective product.
Furthermore, you can examine their overall ratings, for instance: overall score (GoToAssist: 7.4 vs. ScreenConnect: 9.0) and user satisfaction (GoToAssist: 90% vs. ScreenConnect: 96%). Analyze their varying features and similarities and see which one outperforms the other. Similarly think about your company tomorrow; will your business outgrow the app in the next couple of years?
At the moment, the best solutions in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.
GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you test various Customer Support Software services you shouldn’t only explore their features list and offered pricing plans. Pay attention to the fact that the software should be meeting your needs and business so the more flexible their offer the better. Check which systems are supported by GoToAssist and ScreenConnect and be certain you will get mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, as this may be a critical factor for many businesses.
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