ScreenConnect
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Access and control unattended computers
- Annotation tools
- Control Mac and PC computers
- Customer-initiated support
- File transfer
- In-session chat
- Integrated service desk module
- Integration APIs
- Integration with Get Satisfaction communities
- Mobile device remote support
- Multi-monitor navigation
- Multi-session support
- Remote Desktop Support (RDP)
- Remote diagnostics
- Session recording
- Session reporting
- Support from iPad or Android device
- Team-based support
- Two-way screen sharing
- Unlimited live end-user support
Pricing Info
Pricing Info
GoToAssist offers 2 pricing plans:
GoToAssist Plan – $69/mo (monthly) or $55/mo (billed annually, save 20%)
- Single User
- Named License
- 100 Unattended Machines
- Chat
- Diagnostics
- File Transfer
- Remote Control
- Screen Sharing
- Session Recording/Save Notes
GoToAssist Concurrent Plan – $124/mo (monthly) or $99/mo (billed annually, save 20%)
- Ideal for Teams
- Concurrent License
- 1,000 Unattended Machines
- Includes all features of GoToAssist Plan
Integrations
Integrations
GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.
GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.
Company Email
Contact No.
Company's Address
Citrix Headquarters, 4988 Great America Parkway, Santa Clara, CA 95054, United States
GoToAssist Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multiple agents
- Remote Support
- No interruptions
- Secure information
- Automated reconnection
- Cross-platform compatibility
- Browser extensions
- Remote access
- Unattended access
- Simplified transfer of files
- Roles & permissions
- Shared toolbox
- Remote meetings
- Customization & branding
- Device monitoring & management
- Integration with ConnectWise Automation
- Enhanced features for Linux and Mac users
- Enhanced security and granular controls
Pricing Info
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
- 1 Session per Tech
- 3 Access Agents
- Remote Support
ONE – $27/month (billed annually)
- All features from the free plan
- 1 Session per Tech
- 10 Access Agents
- Remote Meetings
- Branding and Customization
- File Transfer
- Remote Printing
- Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
- All features from ONE
- Up to 3 Sessions Per Tech
- Unlimited Access Agents
- Mobile Technician Support
- Expanded Chat Options
- Remote Command Line
- Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
- All features from STANDARD
- Up to 10 Sessions Per Tech
- Video Auditing
A free trial is available for all plans.
Integrations
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Company Email
Contact No.
Company's Address
4110 George Rd., Suite 200
Tampa, FL 33634
USA
ScreenConnect Comparisons
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If you test various Customer Support Software services you shouldn’t only explore their features list and offered pricing plans. Pay attention to the fact that the software should be meeting your needs and business so the more flexible their offer the better. Check which systems are supported by GoToAssist and ScreenConnect and be certain you will get mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, as this may be a critical factor for many businesses.
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