What is better GoToAssist or Serena Service Manager? Specific businesses want different types of Customer Support Software. To find out which solution fits your needs, think about assessing various solutions feature by feature along with their conditions and costs. Furthermore, you will get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.
The results are: GoToAssist (7.4) vs. Serena Service Manager (7.0) for general quality and performance; GoToAssist (90%) vs. Serena Service Manager (93%) for user satisfaction rating. Check out their strong and low points and see which software is a better choice for your company. A simple, practical way is to write the strengths and weaknesses of both services side by side and see which app has more benefits.
In the event you have to quickly locate the top Customer Support Software according to our review team we recommend you examine one of these products: Zendesk, Freshdesk, Freshdesk Omni.
GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.
GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
You should pay attention to the fact that while both GoToAssist and Serena Service Manager may provide an excellent array of features each product may be designed for a different business size. If you are analyzing various solutions you should focus on a business type they are aimed at. Certain functionalities might scale up effectively for big enterprises but if you have a small or mid-sized company it’s often better to refrain paying for advanced functionalities that you might never have a chance to use.
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