What is better Giosg or ScreenConnect? Examining products for the top Customer Support Software need not be difficult. On our review platform, you can easily match Giosg and ScreenConnect and right away see their varying features. We allow you to examine their functions, supported devices, support service, prices, terms, plus more.
You may also review their overall score (8.4 for Giosg vs. 9.0 for ScreenConnect) and overall customer satisfaction level (82% for Giosg vs. 96% for ScreenConnect). Devote time to compare your best choices and see which one is right for your company. Likewise, you must consider the software company’s background; can you count on them and will they still be operating in a few years time?
We realize that not all companies have enough time to scrutinize a wide range of different solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t expect only a broad array of useful tools and flexible pricing from a popular Customer Support Software. Almost as essential as core features is a quality customer support. You want to ensure that if you have any questions about Giosg or ScreenConnect, or you face some problems, or perhaps you’ll want to ask for a specific change or feature beneficial to your team you can trust in a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you are able to benefit from personal training or at the very least a knowledge base you can use.
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