Zendesk Chat
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Social Login
- Registration-as-a-Service
- Single Sign-On
- Social Plugins
- Gamification
- Identity Storage
- Identity Access
- Identity Compliance
- SocialSync™
- NEXUS Partner Ecosystem
- Consumer Insights
- iRank
- Analytics
Pricing Info
Pricing Info
To implement Gigya’s entire platform including identity storage the cost will be around $45,000-$50,000 per year. Talk to the vendor and inform them which pieces of the platform are important for you and work out pricing from there.
Integrations
Integrations
Gigya supports integrations with the following business systems and applications:
- Acquia
- Adobe AudienceManager
- Adobe Omniture
- Akismet
- The Appreciation Engine
- Baynote
- Blueconic
- Bluehornet
- BlueKai
- Bronto
- CalmSea
- Certona
- Constant Contact
- Convio
- Core Audience
- Coremetrics
- CrowdRiss
- DemandWare
- Dis.cuss.it
- Disqus
- DoubleClick
- Drupal
- eDialog
- eloqua
- emarsys
- ExactTarget
- Experian
- ExpressionENgine
- FileMobile
- Fun Mobility
- Hubspot
- Hybris Software
- Informatics
- Intent
- ir.deto
- Jive
- Kevy
- KISSmetrics
- Knotice
- xKrux
- Listrak
- Livefyre
- LivePerson
- Lotame
- Magento
- Marketi
- MZinga
- MailChimp
- Maxymiser
- Micros Retail
- Wordpress
- Webtrends
- IBM WebSphere
- Unica
- Urban Airshop
- Usablenet
- TagMan
- Trulioo
- TunTo
- Umbek
- Tableau
- Shopify
- Smartify
- Socure
- StrongView
- Scene7
- Selligent
- SendGrid
- SailThru
- Salesforce
- SilverPop
- SiteCore
- RichRelevance
- Relevant
- Responsys
- RapidEngage
- Oracle
- Oracle ATG
- Push.io
- RadiumOne
- NinjaMetrics
- Ooyala
- Olapic
- NetSuite
- Mollom
- MPP
- MyBuys
- Netino
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Pepsi, Red Bull, Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown visitors into known, loyal and engaged customers.
Company Email
support@gigya.com
Contact No.
Company's Address
Gigya Headquarters 2513 E. Charleston Rd. Mountain View, CA 94043
Gigya Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
support@zopim.com
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
Zendesk Chat Comparisons
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You shouldn’t count on just a wide array of useful tools and adjustable pricing from a well-known Customer Support Software. Almost as important as core features is a top-notch customer support. You want to guarantee that in a situation where you have any questions about Gigya or Zendesk Chat, or you face some problems, or maybe you’ll want to request a specific change or feature useful to your team you can trust in a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you are able to benefit from personal training or at the very least a knowledge base you can use.
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