What is better Genesys Cloud or KANA Express? If you need to get a convenient way to learn which Customer Support Software product is better, our proprietary algorythm gives Genesys Cloud a score of 9.0 and KANA Express a score of 6.5 for total quality and performance. Moreover, Genesys Cloud is rated at 93%, while KANA Express is rated 96% for their user satisfaction level.
You can also evaluate their product details, such as features, tools, options, plans, prices, and many more. Check if the software allows you to customize some of its processes to guarantee it matches your own business procedures.
At this time, the most significant solutions in our Call Center Software category are: JustCall, Freshdesk Contact Center, Zendesk.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
If you research various Customer Support Software software you shouldn’t just analyze their features list and provided pricing packages. Keep in mind the app should be meeting your work processes and team so the more flexible their offer the better. Learn which platforms are supported by Genesys Cloud and KANA Express and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, because this could be a deal breaker for many companies.
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