What is better Genesys Cloud or KANA Express? Purchasing the appropriate Customer Support Software product is as easy as comparing the good and weaker functionalities and terms offered by Genesys Cloud and KANA Express. Here you can also match their overall scores: 9.0 for Genesys Cloud vs. 6.5 for KANA Express. Or you can check their general user satisfaction rating, 93% for Genesys Cloud vs. 96% for KANA Express.
We suggest that you put some effort and study their specific functions and decide which one is the better alternative for your business. What’s more keep in mind to take into account your company’s or industry’s special situation, for example, a multilingual solution for a global staff or a mobile platform to help you work away from your office.
We did our best to review all popular Call Center Software services available on the market, but among them these three deserved our special attention: JustCall, Freshdesk Contact Center, Zendesk.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
All the data, details and reviews that we shared in this table were collected from official company sites, marketing content available online, real-life experience from real users as well as our own everyday use of each app by an expert. We pay a lot of attention to extensively analyze every product, so we not only test it ourselves, but we also correlate our observations with opinions of other people from the SaaS community.
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