What is better Genesys Cloud or Gladly? If you wish to get a convenient way to decide which Customer Support Software product is better, our exclusive algorythm gives Genesys Cloud a score of 9.0 and Gladly a score of 7.4 for all round quality and performance. In addition, Genesys Cloud is rated at 93%, while Gladly is rated N/A% for their user satisfaction level.
You can also examine their product details, including functions, tools, options, plans, prices, and many more. See if the software lets you to customize a few of its processes to make sure the software complements your own business procedures.
Those of you who want to save some time or want a Call Center Software suggestion from our team might want to try out these top choices for the current year: Zendesk, JustCall, Freshdesk Contact Center.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
All the data, details and reviews that we provided in this table were collated from official vendor websites, advertising content available online, real-life experience from real customers as well as our individual direct use of every product by a professional reviewer. We do our best to extensively test each software, so we not only analyze it ourselves, but we also match our results with opinions of other people from the SaaS community.
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