What is better Freshstatus or Vision Helpdesk? When comparing Freshstatus and Vision Helpdesk, it is possible to see which Customer Support Software product is the more effective choice. This guarantees that your enterprise will be able to choose most productive and efficient program. You can study the specifics, for example available tools, prices, plans offered by each vendor, offer stipulations, etc.
We also let you evaluate their overall scores to know which one seems to be better. Freshstatus has 8.8 points for overall quality and 95% rating for user satisfaction; while Vision Helpdesk has 9.2 points for overall quality and 99% for user satisfaction. You can also check which software company is more credible by sending an email request to the two companies and check which company replies faster.
In case you you need to quickly find the top IT Service Software according to our experts we suggest you try out these products: LiveAgent, Zendesk, Freshservice.
Freshstatus offers native integrations for these services:
Email
Twitter
Freshping
Statuspage.io
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NHS, Honda, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A platform for creating status pages for public and private use and for efficiently communicating system incidents and status updates to customers and stakeholders. Businesses can build public status pages for customers or private status pages for internal use.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
Almost as important as functionalities and customer support responsiveness are pricing options provided by Freshstatus and Vision Helpdesk. Even though cost should not be the only aspect it’s definitely a significant thing to consider. You should look for a flexible pricing plan that can be adjusted to your business size and easily scaled up when your company grows. You should be certain you don’t select pricing plans that include advanced tools that you won’t find a use for and always try to contact with the vendor directly because enterprises can usually count on discounts. You should also check out a free trial or demo of each app to spend at least some time using it. It’s a useful experience that doesn’t require you to pay any money and offers a reliable overview of what it feels like to work with Freshstatus and Vision Helpdesk.
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