What is better Freshservice Power-Up for Trello or ManageEngine ServiceDesk Plus? When choosing the right Customer Support Software for your organization it is recommended that you review the functions, pricing, and other essential details about the product and vendor. Here, you are able to see the similarities and disparities between Freshservice Power-Up for Trello (overall score at 8.0 and user satisfaction at N/A%) and ManageEngine ServiceDesk Plus (overall score at 8.7 and user satisfaction at 100%).
You may also look at their particulars elements, such as functions, plans, rates, terms and conditions, etc. Similarly, analyze the terms thoroughly for information on hidden costs, including, installation, separate support plan, upgrade fees, disk space fees, and others.
Our team put a lot of effort to review all popular IT Service Software services available on the market, but among them these three deserved our special attention: Zendesk, LiveAgent, Freshservice.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
You shouldn’t expect only a broad array of features and flexible pricing plans from a popular Customer Support Software. Almost as important as key features is a quality customer support. You want to ensure that if you have any questions about Freshservice Power-Up for Trello or ManageEngine ServiceDesk Plus, or you face some problems, or perhaps you’ll want to request a specific update or feature beneficial to your business you can trust in a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you are able to enjoy individual training or at least an FAQ you can use.
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